Hub Incharge

Shadowfax Technologies; Kakinada; On-site; INR 400,000 - 550,000; Full time

Job summary

Shadowfax Technologies is hiring a Hub Incharge at the Kakinada hub. The role focuses on manpower management, escalations, and KPI delivery for the hub. Local knowledge and readiness to work in the Kakinada area are essential.

Responsibilities include rider training, daily huddles, performance monitoring, escalation handling, and ensuring safety, hygiene, and hub layout standards. The incumbent will drive hub metrics and operational excellence.

Qualifications

• Must demonstrate strong operations mindset with process discipline.
• Analytical thinking and proactive problem solving are essential.
• Clear and effective written/verbal communication is required.
• Experience managing rider/workforce and performance metrics is expected.
• Ability to lead teams and drive business outcomes at hub level.

Responsibilities

• Rider management: train and groom rider partners.
• Daily huddles and performance monitoring for riders.
• Address rider escalations including payouts, customer issues, fraud and police cases.
• Ensure rider safety and hygiene discipline across the hub.
• Workforce management: handle attrition, attendance, TL performance, and career progression.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

JOB DESCRIPTION

URGENT HIRING FOR SURYA RAO PETA LOCATION , Kakinada division

LOOKING FOR NATIVE CANDIDATE

WITH LOCALITY KNOWLEDGE

NO RELOCATION ALLOWED

ONLY APPLY IF YOU ARE FROM KAKINADA OR NEARBY WITHIN 10 KM DISTRICT

HERE'S THE JD ATTACHED FOR BETTER REFERENCE OF JOB ROLE

Role: Hub Incharge

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

Rider Management

• Providing training to rider partners & grooming
• Conducting huddle for rider partners on daily basis
• Managing & monitoring the performance of each rider to improve their performance
• Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
• To drive discipline of the safety & hygiene of rider partners

Workforce Management

• Rider Attrition & attendance management
• Managing the performance of TLs in hub- providing feedback & inputs for improvement
• Ensure Career Progression for the TLs working in your hub
• Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
• Managing & clearance of pendency shipments present in the hub
• Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

Inventory Reconciliation

• Check the dashboard frequently for reconciliation of shipments done by TLs
• Ensure 100% Inventory Reconciliation on daily basis
• Identify the short or excess shipments in the hub
• Take action on any kind of fraud or theft of shipment

Hub Layout Management

• Bifurcation of the hub according to the hub activities
• Implementation of 5S in hub for maintaining the hub layout
• Ensuring that FIFO is done in a designated space
• Designated space of internet, housekeeping, stationery, shipments & inventory
• Maintaining good relationship with the owners & neighbors

Escalation Management

• Managing the LH/DC volume & vehicle escalations
• Resolving Rider Payout issue
• IT, stationery, inventory issue to be managed
• Managing the escalations raised against the hiring
• Customer Escalation management within TAT
• CCTV footage to be shared with the DC team for short/excess shipment
• Sharing call recordings for MDND cases

Operational Excellence

• Cash Management (Petty Cash & COD)
• Loss Management (Damage/Product Swap/Potential Loss)
• Hub Open House Activity (Weekly or Monthly)
• Reducing the fake remarks
• Closure of MDND cases
• Control on Delivered to cancel shipments
• Daily reconciliation & depositing of COD amount

Skills required-

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership