Hub Incharge

Shadowfax Technologies; Telangana; Sur place; INR 500 000 - 900 000; Plein temps

Résumé du poste

Shadowfax Technologies in Inamguda, Telangana, India, seeks a Hub Incharge to oversee rider management, workforce coordination, and hub operations. The role emphasizes training, performance tracking, and ensuring delivery discipline within the hub.

The incumbent will drive KPIs, manage escalations, and maintain inventory accuracy, while improving processes and hub efficiency. Local candidates within 10 km of Inamguda are preferred; no relocation offered.

Qualifications

• Experience in logistics hubs and rider management.

Responsabilités

• Rider management including training and performance monitoring.

Connaissances

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Description du poste

URGENT HIRING FOR INAMGUDA LOCATION , Ranga Reddy District

LOOKING FOR NATIVE CANDIDATE

WITH LOCALITY KNOWLEDGE

NO RELOCATION ALLOWED

ONLY APPLY IF YOU ARE FROM INAMGUDA OR NEARBY WITHIN 10 KM DISTRICT

HERE'S THE JD ATTACHED FOR BETTER REFERENCE OF JOB ROLE

Role: Hub Incharge

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

1. Rider Management

• Providing training to rider partners & grooming
• Conducting huddle for rider partners on daily basis
• Managing & monitoring the performance of each rider to improve their performance
• Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
• To drive discipline of the safety & hygiene of rider partners

1. Workforce Management

• Rider Attrition & attendance management
• Managing the performance of TLs in hub- providing feedback & inputs for improvement
• Ensure Career Progression for the TLs working in your hub
• Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
• Managing & clearance of pendency shipments present in the hub
• Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

1. Inventory Reconciliation

• Check the dashboard frequently for reconciliation of shipments done by TLs
• Ensure 100% Inventory Reconciliation on daily basis
• Identify the short or excess shipments in the hub
• Take action on any kind of fraud or theft of shipment

1. Hub Layout Management

• Bifurcation of the hub according to the hub activities
• Implementation of 5S in hub for maintaining the hub layout
• Ensuring that FIFO is done in a designated space
• Designated space of internet, housekeeping, stationery, shipments & inventory
• Maintaining good relationship with the owners & neighbors

1. Escalation Management

• Managing the LH/DC volume & vehicle escalations
• Resolving Rider Payout issue
• IT, stationery, inventory issue to be managed
• Managing the escalations raised against the hiring
• Customer Escalation management within TAT
• CCTV footage to be shared with the DC team for short/excess shipment
• Sharing call recordings for MDND cases

1. Operational Excellence

• Cash Management (Petty Cash & COD)
• Loss Management (Damage/Product Swap/Potential Loss)
• Hub Open House Activity (Weekly or Monthly)
• Reducing the fake remarks
• Closure of MDND cases
• Control on Delivered to cancel shipmentsDaily reconciliation & depositing of COD amount

Skills required-

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership