Hub Incharge

Shadowfax Technologies; Suryapet; On-site; INR 420,000 - 620,000; Full time

Job summary

Shadowfax Technologies is hiring for a Hub Incharge in Suryapet to manage rider partners, drive performance, and oversee hub operations. The role emphasizes local knowledge, rider training, and disciplined workflow to achieve targets.

You will lead workforce management, inventory reconciliation, and escalation handling, ensuring timely deliveries and strict adherence to SOPs within the hub. Relocation is not required; local candidates preferred.

Qualifications

• Experience in operational excellence and process improvement.
• Strong problem solving and analytical abilities.
• Excellent communication and stakeholder management.
• Experience in workforce management and team leadership.
• Proven business leadership and decision-making.

Responsibilities

• Oversee rider management and training, monitor performance.
• Manage workforce, attendance, and TL performance.
• Ensure inventory reconciliation and fraud control.
• Plan hub layout, implement 5S, ensure FIFO.
• Handle escalations with riders, IT, and customers.
• Drive cash flow, loss prevention, and MDND case closures.
• Achieve hub metrics and on-time deliveries.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

URGENT HIRING FOR SURYAPET LOCATION , SURYAPET District

LOOKING FOR NATIVE CANDIDATE WITH LOCALITY KNOWLEDGE

NO RELOCATION ALLOWED

ONLY APPLY IF YOU ARE FROM SURYAPET OR NEARBY WITHIN 10 KM DISTRICT

HERE'S THE JD ATTACHED FOR BETTER REFERENCE OF JOB ROLE

Role: Hub Incharge
Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub
Roles & Responsibilities:

1. Rider Management

• Providing training to rider partners & grooming
• Conducting huddle for rider partners on daily basis
• Managing & monitoring the performance of each rider to improve their performance
• Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
• To drive discipline of the safety & hygiene of rider partners

1. Workforce Management

• Rider Attrition & attendance management
• Managing the performance of TLs in hub- providing feedback & inputs for improvement
• Ensure Career Progression for the TLs working in your hub
• Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
• Managing & clearance of pendency shipments present in the hub
• Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

1. Inventory Reconciliation

• Check the dashboard frequently for reconciliation of shipments done by TLs
• Ensure 100% Inventory Reconciliation on daily basis
• Identify the short or excess shipments in the hub
• Take action on any kind of fraud or theft of shipment

1. Hub Layout Management

• Bifurcation of the hub according to the hub activities
• Implementation of 5S in hub for maintaining the hub layout
• Ensuring that FIFO is done in a designated space
• Designated space of internet, housekeeping, stationery, shipments & inventory
• Maintaining good relationship with the owners & neighbors

1. Escalation Management

• Managing the LH/DC volume & vehicle escalations
• Resolving Rider Payout issue
• IT, stationery, inventory issue to be managed
• Managing the escalations raised against the hiring
• Customer Escalation management within TAT
• CCTV footage to be shared with the DC team for short/excess shipment
• Sharing call recordings for MDND cases

1. Operational Excellence

• Cash Management (Petty Cash & COD)
• Loss Management (Damage/Product Swap/Potential Loss)
• Hub Open House Activity (Weekly or Monthly)
• Reducing the fake remarks
• Closure of MDND cases
• Control on Delivered to cancel shipments
• Daily reconciliation & depositing of COD amount

Skills required-

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership