Hub Incharge

Flipkart; Dadri, Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

Flipkart Group is seeking a Hub Operations leader in Dadri, UP to own end-to-end hub performance. You will drive customer satisfaction, manage escalations, oversee budgeting, and ensure SOP adherence across functions.

The role requires ensuring safety, cost control, and continuous process improvement within the hub operations. The ideal candidate has 7–8 years of logistics operations experience, a graduate degree, and a track record in team leadership and vendor coordination.

Qualifications

• Minimum Graduate in any discipline. Masters Degree holders will be preferred.

Responsibilities

• Accountable for overall Hub Operations as per operational standards.
• Ensuring Customers are delighted at all times.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• SOP Adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure Profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee head count within turnaround time.
• Ensure team leaders and other hub team members are trained well.
• Managing environmental bodies.
• Continuously improve in reducing error rate in Operations Management
• Ensure safety of people, facility and shipment at all times.
• Maintain high quality facility and people hygiene.
• Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
• Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
• Escalate any information related to the organisation to appropriate departments and seniors for taking necessary actions.
• Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
• Coordination and execution with local vendors.
• Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
• Accountable for all recoveries.
• Accountable for stock audit, reconciliation and accuracy at any point of time.
• Monitoring Team Leaders performance, tracking of undelivered shipment on real time basis and taking proactive action for delivery.
• Identification of potential Team Leader candidate for internal career progression.
• Achieving capacity utilization as per target.
• Has complete knowledge of PIN codes and routes assigned to the Hub

Skills

Logistics operations

Team leadership

Budgeting

Education

Bachelor's degree

Master's degree preferred

Job description

Role & responsibilities

• 1. Accountable for overall Hub Operations as per operational standards.
• 2. Ensuring Customers are delighted at all times.
• 3. Promptly and effectively manage customer escalations.
• 4. Ensuring employee engagement initiatives are implemented.
• 5. Comply with 100% ZTP (Zero Tolerance Policy).
• 6. Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
• 7. Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• 8. SOP Adherence at all times and compliance with Service Level Agreement.
• 9. Maintain the cost per shipment (CPS) as per budget.
• 10. Ensure Profitable operations.
• 11. Coordinate with respective departments and adhere to commercial and statutory compliance.
• 12. Conduct team meetings, motivate team and control attrition.
• 13. Fill gaps in employee head count within turnaround time.
• 14. Ensure team leaders and other hub team members are trained well.
• 15. Managing environmental bodies.
• 16. Continuously improve in reducing error rate in Operations Management
• 17. Ensure safety of people, facility and shipment at all times.
• 18. Maintain high quality facility and people hygiene.
• 19. Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
• 20. Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
• 21. Escalate any information related to the organisation to appropriate departments and seniors for taking necessary actions.
• 22. Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
• 23. Coordination and execution with local vendors.
• 24. Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
• 25. Accountable for all recoveries.
• 26. Accountable for stock audit, reconciliation and accuracy at any point of time.
• 27. Monitoring Team Leaders performance, tracking of undelivered shipment on real time basis and taking proactive action for delivery.
• 28. Identification of potential Team Leader candidate for internal career progression.
• 29. Achieving capacity utilization as per target.
• 30. Has complete knowledge of PIN codes and routes assigned to the Hub

Preferred candidate profile

Minimum Graduate in any discipline. Masters Degree holders will be preferred.

Min of 7-8 years of Logistics Operations Experience is Mandatory.

Perks and benefits

Annual Bonus