Senior Executive- Centre- Operation

Movin Express; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Movin Express in Gurgaon is seeking an experienced Operations professional to coordinate hub and sort activities, manage safety compliance, and supervise a team. The role reports to Senior Manager - Operations and requires strong negotiation and CRM/Office skills.

The successful candidate will oversee load planning, ensure on-time dispatches, and collaborate with internal teams to meet service commitments while maintaining a positive work environment.

Qualifications

• Good experience in managing hub operations (middle mile).
• Knowledge of budgeting and accounting principles.
• Skill in budget preparation and forecasting.
• Experience in handling workflow.
• Negotiation skills and the ability to develop strong working relationships.
• Good listening skills and the ability to anticipate business needs.
• Knowledge of CRM software and Microsoft Office Suite.
• Customer service attitude with excellent negotiation skills.

Responsibilities

• Coordinates Hub and Sort Operations to ensure accurate volume handling and timely loads.
• Monitors Safety Compliance and CHSP processes; maintains safety plans and training.
• Supervises and develops staff through feedback and evaluations.
• Manages Internal and External Customer Needs to meet service commitments.
• Supports Collaborative Work Environment through clear communication and training.

Skills

Hub operations

Budgeting

Forecasting

Workflow management

Negotiation

Listening skills

CRM software

MS Office

Customer service

Education

Bachelor's Degree or equivalent

Job description

Job Title: Operations

Reports to: Senior Manager - Operations

Location: Gurgaon

Function: Operations

Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors.

JOB ROLE & RESPONSIBILITIES

Coordinates Hub and Sort Operations

• Analyzes volume projections from load forecast plans to ensure adequate staffing.
• Reviews daily operational reports to manage productivity, performance and service.
• Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.

Monitors Safety Compliance

• Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.
• Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.
• Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
• Maintains updated employee training and certifications to provide a safe, proficient work environment.
• Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
• Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.
• Solicits input from team members and employees to improve the work environment.

Supervises and Develops Others

• Determines employees training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork.

Manages Internal and External Customer Needs

• Ensures healthy employee relations so as to minimize the number of grievances.
• Supervises Assistance of Internal and External Customer Needs
• Attends Hub pre-sort meetings to understand operational needs.
• Collaborates with internal customers to ensure loads are processed on-time according to service commitments.
• Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.

Supports Collaborative Work Environment

• Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.
• Provides communication and training to employees to share updates on new services and procedural changes.
• Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
• Develops and maintains working employee relationships to promote positive labor relations.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Good experience in managing hub operations (middle mile)
• Knowledge of budgeting and accounting principles.
• Skill in budget preparation and forecasting.
• Experience in handling workflow.
• Negotiation skills and the ability to develop strong working relationships.
• Good listening skills and the ability to anticipate business needs.
• Knowledge of CRM software and Microsoft Office Suite.
• Customer service attitude with excellent negotiation skills.

Educational Qualifications

• Bachelors Degree or equivalent

Relevant Experience

• 5-6 years of relevant experience in similar capacity and industry

Competencies

• Achieve Result
• Serve and Delight our customers
• Collaborate and Partner with others
• Engage, Inspire and Develop people