Hub Collection Manager -LAP Product - North Karnataka

Hiranandani Financial Services; Karnataka; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Hiranandani Financial Services in Karnataka, India seeks an experienced Leader to manage the recovery process for LAP and BL products, building and mentoring a high-performance collections team. The role requires coordinating with cross-functional units to optimize strategies while ensuring regulatory compliance and risk controls.

The ideal candidate demonstrates proven debt-recovery success, strong analytical skills, and the ability to drive engagement and development across the collection

Qualifications

• 5-8+ years in collections & recovery within NBFC/BFSI.
• Proven ability to lead teams and drive debt-recovery strategies.
• Strong communication and stakeholder-management capabilities.

Responsibilities

• Manage recovery for LAP & BL products in the region with optimal collection efficiency.
• Hire, train, and lead Branch Collection Managers/Executives with mentoring.
• Monitor performance, analyze trends, and implement corrective actions to reduce NPAs.
• Coordinate with Sales, Risk, Fraud, and Central Teams on collection strategies.
• Identify process improvements to boost operational effectiveness and productivity.
• Drive team engagement, retention, and high-performance culture.
• Ensure regulatory and internal policy compliance in collections and recovery.

Skills

Leadership

Team management

Analytical

Problem-solving

Communication

Stakeholder management

Job description

Role & responsibilities :

• Manage the recovery process for LAP & BL products in the respective region, ensuring optimal collection efficiency.
• Hire, train, and lead a team of Branch Collection Managers/Executives, providing continuous mentoring and coaching.
• Monitor collection performance, analyze trends, and implement corrective measures to minimize NPAs.
• Coordinate with cross-functional teams (Sales, Risk, Fraud, and Central Teams) to streamline collection strategies.
• Identify and implement process improvements to enhance operational effectiveness and team productivity.
• Drive team engagement, retention, and development, fostering a high-performance culture.
• Ensure compliance with regulatory norms and internal policies in collection and recovery operations.

Qualifications & Experience:

• 5-8 years of experience in collections & recovery in the NBFC/BFSI sector.
• Strong leadership, analytical, and problem-solving skills.
• Proven track record in team management and debt recovery strategies.
• Excellent communication and stakeholder management skills.