Senior Collections - Business Loan - North Karnataka

Hiranandani Financial Services; Karnataka; On-site; INR 550,000 - 850,000; Full time

Job summary

Hiranandani Financial Services in Karnataka seeks a debt collections leader to design and implement strategies for recovery, ensuring regulatory compliance and alignment with policies.

You will lead a team of collections professionals, monitor performance, prioritize accounts, negotiate settlements, and collaborate with sales, service, and finance to reduce delinquency and improve cash flow.

Responsibilities

• Develop and implement regional debt recovery strategies ensuring legal and policy compliance.
• Lead and train a collections team to meet targets and maximize performance.
• Monitor metrics like delinquency and recovery to spot trends and risks.
• Manage portfolios, prioritize accounts, review plans, and negotiate settlements.
• Handle customer inquiries on delinquencies and assist with payment options.
• Prepare reports on collections activity and outcomes for senior management.
• Collaborate with sales, service, and finance to reduce delinquency.
• Identify process improvements and automation to boost productivity.

Job description

Role & responsibilities

1. Strategy Development:Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies.
2. Team Leadership:Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and meet collection targets.
3. Performance Monitoring:Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks.
4. Portfolio Management:Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed.
5. Customer Interaction:Address customer inquiries on delinquent accounts, resolving disputes, and assisting with payment options or debt resolution.
6. Reporting:Prepare and present regular collections activity reports, trends, and outcomes to senior management for informed decision‑making and continuous improvement.
7. Cross-Department Collaboration:Work closely with sales, customer service, and finance teams to improve collections effectiveness and reduce customer delinquency.
8. Process Improvement:Identify and implement process enhancements, automation, and technology solutions to streamline operations, boost productivity, and optimize recovery.