HRSS - US HR operations

Cap Talent HR; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

Cap Talent HR is seeking an HR Shared Services professional to support the United States region from Chennai. The role requires 2 to 4 years of HR operations experience and a focus on accurate case handling and lifecycle services.

The candidate will work on-site in Chennai, align with service delivery governance, and collaborate with analysts to manage escalations and ensure smooth HR service delivery for client teams.

Qualifications

• 2 to 4 years of experience in HR Shared Services or HR operations.
• Strong knowledge of HR case management systems and HR tools.
• Experience with ServiceNow and reporting trackers; governance oriented.

Responsibilities

• Manage HR case handling and employee lifecycle services for the US region.
• Collaborate across teams to ensure accurate service delivery and governance.
• Support escalations and guide junior analysts.

Skills

HR case management systems

HR operations tools

ServiceNow

Reporting trackers

Leadership

Communication skills

Job description

Role & responsibilities :

Location: Chennai, India (Mandatory Work from Office)

Shift: US Night Shift (5 Days a week)

Level: 3

Experience: 2 to 4 years

Region Supported: United States (US)

Qualifications & Skills :

Experience: 2 to 4 years of experience in HR Shared Services, employee services, HR operations, or HR service delivery environments

Technical Skills: Strong working knowledge of HR case management systems, HR operations tools, ServiceNow, and reporting trackers. Functional Knowledge: Good understanding of employee lifecycle services, case handling, HR process governance, and service delivery controls.

Leadership Skills: Experience guiding analysts or senior analysts, handling escalations, and supporting operational delivery. Communication Skills: Strong verbal and written communication skills with the ability to manage complex employee interactions and cross-team coordination.