HR Operations & Administration – Manager - Chennai

Golden Opportunities; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Golden Opportunities in Chennai seeks an experienced HR Operations & Administration – Manager to lead HR operations and administration from the office. The role requires 10+ years in HR Ops and Admin and experience in HR Shared Services within BPO/KPO/GBS environments across India.

You will own the employee lifecycle processes, service delivery, and knowledge management, supporting global timings. The candidate will manage inquiries, data changes, separations, and verification activities, while

Qualifications

• 10+ years in HR Ops and Admin.
• Experience in HR Shared Services and employee lifecycle management.
• Experience with HRIS and HR service delivery.

Responsibilities

• Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.
• Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.
• Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.
• Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.
• Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.
• Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.

Skills

HR Operations

HR Shared Services

Employee Lifecycle Management

HR Service Delivery

HRIS

HR Service Desk / Case Management

Education

Any Degree

Job description

Job Title: HR Operations & Administration – Manager

Job Location: Chennai

Work Model: Work from Office

Candidate Expectations Candidate should have 10+years in HR Ops and Admin.

Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Candidate Location: Anywhere in India

Education and Certification

Qualification: Any Degree

Detailed Job Description

Candidate should have 8+years in HR Ops and Admin.

Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.

Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.

Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.

Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.

Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.

Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.

Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.

Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.

Manage third-party vendors supporting HR operations against contracted service levels.

Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.

Flexible in working global timings

Key Skills

• HR Operations
• HR Shared Services (HRSS)
• Employee Lifecycle Management
• HR Service Delivery
• HRIS
• HR Service Desk / Case Management