HR Services Specialist

Integra LifeSciences; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Integra LifeSciences in Gurugram is seeking an HR Operations Analyst to support Workday and ServiceNow, develop and maintain dashboards, and drive data quality across HR systems and processes. You will identify automation opportunities to reduce manual work, assist with system testing and releases, and collaborate with HRIS, Payroll, and analytics teams to improve service delivery and governance.

The role requires 2–4 years in HR operations, strong communication, and the ability to manage

Qualifications

• Bachelor’s degree in HR, business administration, or related field.
• 2–4 years in HR operations, shared services, or HR systems support.
• Experience with Workday and ServiceNow.
• Experience with data analysis and reporting (Excel, dashboards).
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic project management and SOP/documentation skills.
• Cross-cultural collaboration experience is a plus.

Responsibilities

• Develop and maintain dashboards for HRSS/HRLT.
• Audit data quality across HR systems.
• Identify automation to reduce manual tickets.
• Support Workday Tier 2 transactions and troubleshooting.
• Update HR content on Planet Integra HR site.
• Create and maintain SOPs and knowledge articles.
• Support tiered HR service model and escalations.
• Assist system testing, releases, and enhancements with HRIS/Payroll.
• Coordinate cross-functional HR requests with analytics teams.
• Lead small to mid HR Operations projects, tracking timelines.
• Improve intake processes, workflows, reporting, system enablement.
• Partner with HRBP, Payroll, HRIS to address issues.
• Assist audits with data gathering.
• Prepare basic reporting and trend insights.
• Participate in special projects for HR Shared Services and global delivery.
• Governance per SOPs and data privacy.
• Maintain documentation of workflows and changes.

Skills

Workday

ServiceNow

Data analysis

Dashboards

Automation

Documentation

Multitasking

Communication

Education

Bachelor’s degree in HR, Business Administration, or related field

Tools

Workday

ServiceNow

Excel

MS Office

Job description

Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

Key Responsibilities

• Develop and maintain dashboards in ServiceNow to provide HRSS and HRLT insights
• Monitor and improve data quality through audits and issue resolution across HR systems
• Identify automation opportunities to reduce manual tickets and repetitive transactions
• Support Workday Tier 2 transactions and user experience, including troubleshooting and issue resolution.
• Maintain and update HR content on the Planet Integra HR site to ensure accuracy and usability.
• Help build and maintain standard operating procedures (SOPs) and knowledge articles tied to systems
• Support tiered HR service model, including escalation of complex requests
• Support system testing (UAT), releases, and enhancements in partnership with HRIS and Payroll teams
• Collaborate with HRSS, HRIS, Payroll, and People Analytics teams to address cross-functional requests.
• Coordinate small to mid-sized HR Operations projects, including tracking timelines, action items, risks, and follow-ups to support timely execution.
• Support the HR Service Delivery model by improving intake processes, documentation, workflows, reporting, and system enablement rather than owning day‑to‑day ticket resolution.
• Partner with HR Business Partners, Payroll, HRIS, and local teams to identify recurring service issues, improve process clarity, and strengthen escalation paths for complex HR questions.
• Support internal and external audit requests by gathering information, confirming data accuracy, and providing documentation in a timely manner.
• Prepare basic reporting, trend insights, and ad hoc analysis to help identify workload drivers, recurring issues, and opportunities to improve the HR service experience.
• Participate in special projects and continuous improvement efforts that support HR Shared Services, HR systems, payroll partnership, and global service delivery.
• Governance follows established SOPs and ensure compliance with HR policies and data privacy standards.
• Maintain accurate documentation of workflows, process changes, system enhancements, and escalation paths.

Required Skills & Minimum Qualifications

Education

Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

2–4 years of experience in HR operations, shared services, or HR systems support.

Skills

• Experience with HR systems such as Workday and ServiceNow.
• Experience with data analysis and reporting (Excel, dashboards, or equivalent tools)
• Exposure to process improvement, automation, or system optimization
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Basic project management skills, including the ability to organize work, track deliverables, manage deadlines, and follow up with stakeholders.
• Strong ability to follow and maintain standard operating procedures, process documentation, and knowledge articles.
• Comfort working with colleagues across regions and cultures, with the ability to communicate clearly and professionally.
• Ability to work independently, manage competing priorities, and proactively resolve or escape issues.
• Attention to detail and problem‑solving capabilities.
• Experience with knowledge management tools and HR self‑service portals.

Tools And Equipment Used

• HR systems including Workday and ServiceNow
• Microsoft Office Suite (Excel, Word, PowerPoint, Teams)