HRSS Design & Operations Specialist

Idemia Syscom

Dadri

Hybrid

INR 1,800,000 - 2,400,000

Full time

14 days+

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Job summary

Idemia Syscom is seeking an experienced HR Shared Services design & operations specialist to architect and implement HRSS processes, and then transition to service delivery. The role focuses on process architecture, SOPs, knowledge content, and automation opportunities to enable a global HRSS function.

The candidate will develop end-to-end HRProcess maps, document controls and hand-offs, and collaborate with HRIS and technology teams to map requirements and journeys.

Qualifications

7–9+ years of HR operations or HRSS experience.
Experience designing HR processes, SOPs, and operating procedures.
Experience establishing or transforming HRSS functions.
Knowledge of employee lifecycle HR processes.
Experience developing service catalogues and process documentation.
Exposure to HR case management platforms and HR technologies.
Experience supporting HR transformation or global operating models.

Responsibilities

Design end-to-end HR processes and workflows across the employee lifecycle.
Develop and maintain the HRSS service catalogue with SLAs and touchpoints.
Map HR processes to HR systems and case management workflows.
Create SOPs, knowledge articles, and process documentation.
Support migration, readiness assessments, and training materials.
Operate HR transactions and ensure quality in service delivery.
Identify improvement opportunities and assist in automation projects.

Skills

Process Mapping

Service Catalogue Development

SOP & Knowledge Article Creation

Case Management & Service Delivery

HR Technology Process Mapping

Continuous Improvement

Documentation Skills

Stakeholder Management

Attention to Detail

Customer Service Orientation

Design Thinking

Tools

ServiceNow HRSD

Workday

SAP SuccessFactors

Oracle HCM

Job description

HR Shared Services (HRSS) Design & Operations Specialist

Location: Noida, India (supporting a global HR Shared Services organization)

Reports To: HR Shared Services Lead

Role Purpose

We are seeking an experienced HR Shared Services professional who has hands on experience in the design, setup, and operationalization of HR Shared Services (HRSS). The role will initially focus on establishing the HRSS framework including process architecture, service catalog development and technology mapping with process steps among others. Once the HRSS organization is established, the incumbent will transition into a service delivery role, executing HR transactions, supporting process governance, driving continuous improvement, and ensuring operational excellence.

The ideal candidate has experience building or significantly transforming an HR Shared Services function and understands both strategic design and day to day service delivery operations.

Key Responsibilities Phase 1: HR Shared Services Design & Implementation Process Design & Documentation

Develop end to end HR process maps and workflows across the employee lifecycle
Document future state HR processes, process controls, hand-offs, and approval matrices
Create and maintain Standard Operating Procedures (SOPs), work instructions, and process documentation
Identify process simplification and automation opportunities

Service Catalogue Development

Design and maintain the HR Shared Services Service Catalogue
Define service offerings, ownership, service levels, escalation paths, and customer touchpoints
Establish service definitions and transaction inventories

Technology & Case Management Design

Map HR processes to supporting technologies and workflows
Support the design of case management, ticketing, and workflow solutions
Partner with HRIS and technology teams to define requirements and user journeys
Assist in defining knowledge management and self-service content requirements

Transition & Readiness Activities

Support HR process migration into HRSS
Participate in country readiness assessments and transition planning
Develop training materials and operational readiness documentation
Support UAT, process validation, and go-live activities

Phase 2: HR Shared Services Operations & Service Delivery

Transaction Processing

Execute HR transactions across employee lifecycle processes including:
Employee onboarding and offboarding
Employee data management
Payroll Processing and Support
Contract administration
HR documentation and employee records management
Benefits and rewards administration support
Mobility and other HR administrative processes as applicable

Service Delivery & Case Management

Manage employee and manager inquiries through designated service channels
Ensure timely and accurate transaction processing in accordance with SLAs
Resolve HR cases and coordinate escalations when required
Maintain high levels of service quality and employee experience

Continuous Improvement

Monitor operational performance and identify improvement opportunities
Update documentation and workflows as processes evolve
Support automation and digitization initiatives
Contribute to service reviews, KPI reporting, and governance forums

Required Experience

7-9+ years of HR Operations and/or HR Shared Services experience
Demonstrated experience establishing, implementing, or transforming an HR Shared Services organization
Experience designing HR processes, workflows, SOPs, and operating procedures
Strong knowledge of employee lifecycle HR processes
Experience developing service catalogues, service management frameworks, and process documentation
Exposure to HR case management platforms and HR technologies
Experience supporting HR transformation, process migration, or global HR operating model initiatives

Preferred Experience

Experience supporting a global or multi country HRSS environment
Exposure to ServiceNow HRSD, Workday, SAP SuccessFactors, Oracle HCM, or similar HR platforms
Experience participating in HR technology implementation projects

Key Competencies Technical