HRO Service Delivery Professional

Capgemini; Kolkata District; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Flexible work hours

Career growth programs

Job summary

Capgemini is seeking an HR Global Shared Services Specialist to optimize HR service delivery, standardize processes, and enhance the employee experience. You will manage centralized service delivery, collaborate with clients and SMEs, and drive improvements based on stakeholder feedback.

You will build relationships, guide team members and delivery managers, and lead special projects as directed by senior management. Strong HRIS and MS Office proficiency is required.

Qualifications

• Candidates should have proven expertise in HR services with focus on employee engagement, HR service delivery, or HR operations.

Responsibilities

• Serve as the primary point of contact for level 2 escalations from client.

Skills

HR Services

Employee engagement

HR operations

Interpersonal skills

Communication skills

Cross-functional collaboration

Customer-centric mindset

HRIS

Microsoft Office

Problem-solving

Tools

HRIS systems

Microsoft Office Suite

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

HR Global Shared Services Specialists play a crucial role in optimizing HR service delivery, improving efficiency, and enhancing the employee experience through centralized and streamlined processes. They establish and manage a centralized service delivery model for HR functions, ensuring consistency and standardization across the organization. They identify opportunities to streamline HR processes and improve service delivery efficiency. They may implement HR technologies, automation, and self-service tools to enhance the employee experience and reduce administrative burdens.

In this role you will play a key role in:

• Serve as the primary point of contact for level 2 escalations from client.
• Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
• Provide guidance and support to Team Members and Delivery Manager
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
• Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
• Lead special projects and initiatives as assigned by senior management.

Your Profile

• Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
• Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
• Excellent communication skills, including written, verbal, and presentation skills.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.
• Strong problem-solving skills and attention to detail.

WHAT YOU''LL LOVE ABOUT WORKING HERE

• We recognize the significance of flexible work arrangements to provide support. Flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.