HR Helpdesk

Capgemini; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 150,000 - 210,000; Full time

Job summary

Capgemini is seeking an experienced HR Helpdesk Lead for its Q2R HR Helpdesk in Chennai. The role requires 9-12 years in HR, with strong processes in employee help desk, workforce administration, and client management. You will drive service delivery, mentor teams, and ensure timely, compliant HR operations.

Responsibilities include collaborating with clients, resolving escalations, managing HR transactions, documenting processes, and enabling continuous improvements in HR service delivery.

Qualifications

• 9-12 years of experience in HR domain.
• Strong knowledge of Employee Help Desk / workforce administration processes.
• Experience in HR service delivery & transformation is desirable.

Responsibilities

• Design and deliver effective HR Admin operation strategies.
• Lead and mentor the team; manage recruitment, training, and attrition planning.
• Interface with clients on job orders, issues, escalations, and improvements.

Skills

HR helpdesk

Client management

Team management

Process improvement

Communication

Tools

Workday

Oracle HCM

Taleo

SuccessFactors

ServiceNow

Job description

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Q2R HR Helpdesk

Location: Chennai

Experience: 9 - 12 Years

Job Description

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
• Interface with clients regarding specific job orders, issues, improvements, escalations, etc
• Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client HR ops needs within minimal time
• Able to handle daily activities which include client handling, escalations, deliveries
• Identifying and leading process improvements
• Responsible for teams performance and growth
• Responsible for ensuring up to date process documentation, change management and process & audit compliance
• Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions
• Manage the client engagement.
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Resolving errors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills"

• Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration

• Strong project management skills applied in a business/corporate environment
• Experience in managing multiple design project
• Strong client management and team management skills
• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.) , Service Now Preferred.
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Handle client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Good communication skills
• - Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

• Team Management skills"

• Valid experience of 9-12 years in HR domain

• Good verbal and written communication skills
• Positive team player
• Team management
• Experience in leading HR service delivery & transformation
• Experience in HR technology"