Hr Operations Associate

Capgemini; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Capgemini is seeking an experienced HR Operations professional for the A2W HR Operations team in Chennai. You will manage client engagements, coordinate with stakeholders, and ensure timely HR transactions and service delivery.

You will mentor junior team members, drive process excellence, and uphold quality standards while maintaining strong written and verbal communication with clients and internal teams.

Qualifications

• Focused, diligent, high on quality and timeliness are the basic requirements for the role.
• Strong problem-solving and business acumen skills.
• Advanced proficiency in written and verbal communication.

Responsibilities

• Manage the client engagement.
• Gather and finalize commitments to meet thresholds with stakeholders.
• Respond to queries and escalations via phone, live chat, email and case management system.
• Process, maintain and administer HR transactions and provide support across HR domains.
• Provide clarification of HR policies and procedures.
• Liaise with third parties, vendors and multiple stakeholders.
• Develop, mentor and coach junior team members.
• Ensure quality and timeliness of work.

Job description

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

A2W HR Operations

Location: Chennai

Experience: 5 - 7 Years

Job Description

Manage the client engagement.

• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to clients queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Resolving errors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Contribute to team Business As Usual” activities such as hiring, process improvement, service standardization, etc.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills