HRO Help Desk

Navayuga Consultancy; Bengaluru, Mumbai; On-site; INR 420,000 - 620,000; Full time

Job summary

Navayuga Consultancy invites applications for an HRO Help Desk role based in Bangalore and Mumbai. The candidate will handle HR policy queries, payroll, benefits and data management via international voice channels. Rotational 24/7 shifts are mandatory, with 5 days of work from office required.

The ideal candidate has exposure to international HR helpdesk, strong telephony tooling (Avaya) and familiarity with ServiceNow or Remedy. Domestic voice experience is not required.

Qualifications

• 1-15 years of experience in HR helpdesk/ Voice process.
• Experience with international voice processes is mandatory.
• US voice process experience is preferred.
• Exposure to International HR Helpdesk processes is preferred.
• Good understanding of HR systems and case management tools (ServiceNow/ Remedy) is desirable.

Responsibilities

• Manage HR related queries from client employees, line managers, vendors and third parties.
• Respond to queries related to HR policies, employee data, payroll, benefits, learning and development, T&A and other HR topics.
• Ensure queries are resolved with accuracy and first-time closure within defined SLAs.

Skills

International voice process experience

US voice process experience

International HR Helpdesk

Service level agreements

Tools

ServiceNow

Remedy

Avaya

Job description

Role & responsibilities

Role: HRO Help Desk

Experience: 1 Years to 15 Years

Location: Bangalore & Mumbai

This role requires mandatory periodic rotational shifts on 24/7

basis

5 days Work from office is mandatory requirement of the role

HR Helpdesk Associate is responsible for managing

HR related queries (primarily calls) from the client employees,

line managers, vendors and other 3rd parties basis the procedures

defined, instructions provided and the knowledge base available.

These queries relate to HR Policies, Employee Data Management,

Payroll, Benefits, Learning and Development, T&A and other HR

related topics. These queries should be managed in the specified

time and with mandated level of accuracy with focus on first

time closure.

.Experience:

• - International voice process experience - Mandatory
• - NO domestic voice process experience
• - US voice process experience - Preferred
• - Expreince in International HR Helpdesk - Preferred
• - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred)
• - Understanding of Service level agreements
• - Understanding of the Telephony tools e.g. Avaya