Helpdesk

Tata Consultancy Services; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Tata Consultancy Services Bengaluru is seeking an experienced HR Helpdesk professional to handle international voice and chat support, address queries, and log incidents in the ticketing system. The role emphasizes data privacy and adherence to SLAs while ensuring quality service to employees and stakeholders.

The candidate should have exposure to core HR operations and familiarity with ServiceNow and Workday to effectively resolve issues and improve processes across borders.

Qualifications

• 1 to 4 years of experience in international voice process.
• Experience in International HR Helpdesk is preferred.
• Experience in international chat process is mandatory.
• Understanding of core HR Operations processes.
• Familiarity with HR systems like ServiceNow and Workday.

Responsibilities

• Handle Tier HR helpdesk queries in line with procedures and knowledge base.
• Provide HR Helpdesk support to Employees, Line Managers, Vendors and 3rd parties.
• Ensure call details are logged in the ticketing tool with proper notes.
• Maintain data privacy and follow prescribed privacy processes.

Skills

International voice process

International HR Helpdesk

International chat process

Core HR Operations

HR Systems/ applications

Service level agreements

Telephony tools

Tools

ServiceNow

Workday

Avaya

Job description

• 1 to 4 Years of experience International voice process experience - Mandatory
• Experience in International HR Helpdesk - Preferred
• Experience in international chat process - Mandatory
• Understanding of various processes of core HR Operations
• Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday
• Understanding of Service level agreements
• Understanding of the Telephony tools e.g. Avaya

Key Responsibilities*

• Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
• Ensure call details are logged in the ticketing tool with proper notes
• Ensure data privacy processes is followed with atmost focus
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures