HR Service Delivery Associate

Accenture in India; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture in India is seeking an HR Service Delivery Associate with 1–3 years of experience in Workforce Data Admin to join our HR Services team in Bengaluru. You will handle employee and organizational data management from hire to retire, ensuring accuracy, compliance and timely updates.

You will work with Delivery Services Management to resolve issues, maintain secure, confidential records, and support onboarding, payroll and benefits processes while adhering to work instructions and SLAs.

Qualifications

• 1–3 years of experience in HR data management or related field.
• Experience with handling employee and org data and HR processes.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Read, understand and analyze client process per business rules.
• Execute full range of HR data management processes accurately and timely.
• Escalate issues and seek guidance for complex problems.
• Maintain secure, confidential client data and MIS updates.
• Participate in client calls and document outcomes.

Skills

Customer orientation

Resilience

Attention to detail

Team work

Multicultural awareness

Shift flexibility

Education

Any Graduation

Job description

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and elevate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions

What are we looking for?

• Essentials :
• 1 - 2 yrs. business experience with Employee & Org data Mgmt background Desirable:
• Exposure to BPO industry
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure
• Organization & prioritisation skills to deliver as per deadlines
• Attention to detail & quality driven – in communications and all system transactions
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Multi-cultural awareness
• Flexibile to work in Shifts Roles and Responsibilities:
• Read, understand and analyze client process as per the business rules.
• Execute full range of the process accurately and timely as a hands on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
• Participate in client conference calls, where required and manage appropriate documentation.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Update process metrics on daily basis and maintain MIS.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately in timely fashion.
• Ensure and maintain the security and confidentiality of client data.