HR helpdesk- Chennai

Global Serve Solutions; Chennai District; On-site; INR 553,000 - 748,000; Full time

Benefits offered by this job

Night shift allowance

2-way cab facility

Job summary

Global Serve Solutions is seeking an HR Helpdesk professional to deliver accurate, empathetic support for employee inquiries in a night-shift environment. You will handle tickets via ServiceNow/Jira/Zendesk, navigate Workday HCM, and ensure timely responses in line with SLAs.

The role requires 1–4 years in HR operations or shared services, strong communication skills, and strict data privacy practices. Night shift with cab facility and night-shift allowance provided.

Qualifications

• 1 to 4 years of experience in HR shared services, contact center, or HR operations.
• Hands-on navigation experience with Workday HCM and standard enterprise ticketing/case management software.
• Excellent verbal and written communication, active listening, and problem-solving orientation.
• Deep understanding of confidentiality, data protection regulations, and PII handling.

Responsibilities

• Log and track employee requests via chat, email, or phone in the ticketing tool.
• Triage and resolve inquiries on policies, benefits, payroll, time-off, and onboarding.
• Escalate complex/sensitive issues to Tier 2/3 HR centers of excellence.
• Monitor ticket aging to meet SLA targets and maintain high employee satisfaction.
• Guide employees/managers on Workday self-service features and perform basic transactions.
• Review workflows, approvals, and pending events in Workday and run ad-hoc reports.

Skills

Workday HCM

Communication

Data privacy

Tools

ServiceNow

Jira

Zendesk

Job description

Call 8438886423, 7200550458, 9361349589

Role Overview & Objectives

• Primary Goal: Deliver accurate, empathetic, and timely resolution to global or regional employee HR inquiries.
• System Focus: Leverage Workday Service Delivery / Case Management and enterprise ticketing platforms (e.g., ServiceNow, Jira, Zendesk).
• Service Standards: Maintain strict adherence to Service Level Agreements (SLAs), first-contact resolution targets, and data privacy rules.

Key Responsibilities

Ticketing & Case Management Activity

• Log & Track: Receive incoming employee requests via chat, email, or phone, and log all communication accurately into the ticketing tool.
• Triage & Resolve: Answer inquiries regarding company policies, benefits, payroll, time-off, and onboarding.
• Escalate: Route complex or sensitive issues to specialized Tier 2/Tier 3 HR centers of excellence (Payroll, Employee Relations, Benefits).
• SLA Monitoring: Monitor ticket aging and follow up on pending queries to ensure high employee satisfaction scores.

Workday Activity

• Data Navigation & Support: Guide employees and managers on using Workday self-service features for profile updates, time-off requests, and benefit elections.
• System Transactions: Process basic HR transactions directly in Workday on behalf of users, such as data corrections, supervisory organization lookups, or status updates.
• Process Tracking: Review business process workflows, task approvals, and pending event bottlenecks inside Workday.
• Reporting & Inquiries: Run ad-hoc operational reports or look up historical data points to verify employee status, PTO balances, or compensation details.

Requirements & Qualifications

• Experience: 1 to 4 years of experience working in an HR shared services, contact center, or HR operations environment.
• Technical Skills: Hands-on navigation experience with Workday HCM and standard enterprise ticketing/case management software.
• Soft Skills: Excellent verbal and written communication, active listening, and strong problem-solving orientation.
• Compliance: Deep understanding of confidentiality, data protection regulations, and PII handling.

Preferred candidate profile

PFB the JD for HR - Helpdesk
Grade - CL10Experience - 1 to 4 Years

Salary - 6.5LPA + Night shift Allowance + 2-way cab facilityShift - Purely Night Shift PST Time zone.Notice Period - Immediate Joiner to 15Days