HR Service Delivery New Associate

Accenture in India; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Accenture in India Bengaluru invites applications for the HR Service Delivery New Associate. This entry‑level role expects a graduate with 0–1 year of experience to support HR processes, onboarding and payroll tasks, while aligning with Australian shift timings (9 am–5 pm Australian time).

The position emphasizes accurate processing, data confidentiality and strong customer service as part of a collaborative team effort.

Qualifications

• Any Graduation
• 0-1 years BPO experience preferred
• MS Office and Excel proficiency preferred

Responsibilities

• Read, understand and analyze client processes as per business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex problems.
• Maintain high levels of customer service.
• Complete onboarding formalities.
• Handle people movement and benefits administration.
• Update client applications accurately per user guides.
• Adhere to HR processes and safety legislation; manage cases and inform clients.

Skills

MS Office

Excel

Education

Any Graduation

Job description

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.


• Process and strategy of providing and managing human resources services and information to employees within an organization.


• This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions. What are we looking for?


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• 0-1 years BPO experience would be a plus


• Knowledge of MS Office and Excel skills would be a plus


• Any Graduate


• Must be open to Australian shift timings:


• (9 am to 5 pm) Australian time


• Roles and Responsibilities:


• Read, understand and analyze client processes as per the business rules


• Execute the process accurately and timely as a hands-on processor


• Escalate issues and seek advice when faced with complex issues or problems


• Always demonstrate the highest level of customer service


• Complete onboarding formalities


• Execute process steps related to people movement and benefits administration


• Ensure and maintain the security and confidentiality of client data


• Update client applications accurately and quickly in accordance with the appropriate User Guides


• Understand and adhere to processes and working methods


• Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients


• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement & benefits administration


• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent


• Follow LWIs while processing & highlight any anomalies in LWIs or process documentation to the SME or Leads.


• Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls


• Participating in Team building activities