HR Service Delivery Specialist

Accenture in India; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Accenture in India seeks an HR Service Delivery Specialist to manage a team delivering HR services across employee support, onboarding, payroll and benefits. The role emphasizes operations excellence, process improvements, and data-driven HR service delivery.

7–11 years of experience and a graduation are required. The incumbent will lead HR operations, coordinate with clients, and ensure timely and accurate HR information processing.

Qualifications

• Extensive experience in HR processes: workforce management, performance management, leave and exit administration.
• Experience leading HR Operations teams and driving service delivery metrics.
• Proficiency with HCM systems (Workday, SuccessFactors, Oracle) and MS Office Suite.
• Strong data handling and analytical skills with ability to present data clearly.

Responsibilities

• Monitor and review administrative and operational activities to meet goals.
• Measure performance via metrics, audits, and processes.
• Develop and coach team to improve performance and align with goals.
• Support service delivery manager through client visits and initiatives.
• Drive continuous improvement and implement efficient processes.
• Ensure SLA outcomes are met and optimize workload allocation.

Skills

HR Processes

Team Management

Data analysis

MS Excel

English communication

Education

Any Graduation

Tools

Workday

SuccessFactors

Oracle

Job description

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The purpose of this role is to manage a team to meet the required service performance metrics .


• Ensures the service line operations are efficient and effective. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions What are we looking for?


• Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration


• Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc.


• Business Process Implementation


• Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format


• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.


• Proven track record of leading HR Operations team.


• English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly


• Proven experience of continuous improvements


• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels


• Self driven


• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.


• Basic leadership and coaching skills


• Resilient and able to work under pressure


• Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines


• Continuous improvement mindset


• Demonstrate high levels of confidentiality


• Flexibility to work in Shifts.


• Team Work & collaboration


• Excellent Team Management Skills


• Strong MS Office and Excel skills


• Continuous improvement mindset & Proficiency in Business Excellence Practices Roles and Responsibilities:


• Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.


• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.


• Manage and improve people performance and align them with organizational goals and objectives.


• Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.


• Participate actively in Team & Organization wide initiatives.


• Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders.


• Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes


• Recommend cost-effective, efficient procedural or production alternatives.


• Communication, training and implementing relevant Process knowledge change/updates to the team.


• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).


• Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards


• Create & implement robust Internal quality controls to ensure accuracy levels are met.


• Monitor/measure performance through regular process reviews of metrics


• Drive productivity measures for optimum utilization of FTEs


• Create & implement governance mechanism to ensure compliance to defined process requirements.


• Demonstrate the knowledge & subject matter expertise to help resolve issues.


• Review Change Requests, do impact analysis and cascade changes to team


• Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows.


• Participate actively in organizational wide initiatives like business Excellence etc.


• Create a logical plan, realistic estimates and schedule for an activity or project segment.


• Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals


• Encourages clients to actively participate in developing solutions and to raise concerns.


• Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery