HR Service Delivery Senior Analyst

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India is hiring for an HR Service Delivery Senior Analyst in Bengaluru. You will manage employee data, lead a team, and implement Operational Excellence within HR data processes. The role involves collaboration with HR teams and client-facing responsibilities across Australia’s retail sector.

Ideal candidates have 5–8 years in HR, strong Excel and MS Office skills, and familiarity with SuccessFactors Recruiting. This is a fulltime, on-site position based in Bengaluru.

Qualifications

• Graduate with any discipline; HR domain knowledge preferred.
• 5–8 years HR experience with data management.
• Experience leading a team and training staff.
• Proficiency in MS Office and Excel.
• Knowledge of SuccessFactors Recruiting module.

Responsibilities

• Lead a team in Employee & Org Data Management and HR data processes.
• Implement Operational Excellence practices.
• Support Australian clients in the retail sector.
• Liaise with local HR team on critical issues and escalations.
• Develop and monitor process metrics (SLA, OLA, KPI).
• Train regional teams and onboard new members.

Skills

Workforce data admin

People management

Operational excellence

MS Office

Excel

SuccessFactors Recruiting

Training & onboarding

Education

Any Graduation

Tools

MS Office Suite

Excel

SuccessFactors Recruiting

Job description

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce data Management. Manages and leads a team of employees. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team member
• Proficient with Operational Excellence Practices
• Experience supporting Australian clients, with specific exposure to the supermarket and retail sector
• Knowledge of SuccessFactors Recruiting module
• Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues
• At least 6+ years of HR Experience and 2 years of people management experience
• Employee Workforce administration experience ( Job changes, exits, leave of absence etc) is required
• HR Domain certification and strong MS Office and Excel skills What are we looking for?
• Conduct or Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service.
• Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process.
• Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Roles and Responsibilities:
• Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
• 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (example timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
• 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
• 3. Raises relevant quality and or scope issues which may impact delivery and streamlines decision-making processes where possible.
• 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics example SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
• 5. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing..
• 6. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.
• 7. Support in Knowledge Transfer of any process or client and acquires in depth knowledge of process, as required.
• 9. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.
• 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• 11. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.
• 12 Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.