HR Operations Associate - International Voice

Gratitude India Pvt Ltd; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Gratitude India Pvt Ltd in Mumbai is seeking a capable HR advocate to handle international voice queries related to payroll, benefits, employee data, policies and attendance. You will log tickets accurately, follow SLAs and data privacy standards, resolve issues efficiently, and strive for first-call resolution to improve service quality.

The ideal candidate has a graduate credential and 1–6 years of international voice experience in customer support for HR processes.

Qualifications

• Graduate with 1–6 years of international voice experience.
• Strong communication and customer service skills.
• Knowledge of HR processes, ticketing tools, SLAs, and MS Office.

Responsibilities

• Handle international voice HR queries on payroll, benefits, employee data, policies, and attendance.
• Log tickets accurately; follow SLAs and data privacy standards; resolve issues efficiently; ensure first-call resolution.

Job description

Handle international voice HR queries on payroll, benefits, employee data, policies, and attendance. Log tickets accurately, follow SLAs and data privacy standards, resolve issues efficiently, and ensure first-call resolution.

Required Candidate profile

Graduate with 1–6 years of international voice experience and strong communication, problem-solving, and customer service skills. Knowledge of HR processes, ticketing tools, SLAs, and MS Office