Helpdesk Specialist (HRO)

Gratitude India Pvt Ltd; Pune District, Mumbai, Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Gratitude India Pvt Ltd is seeking an HR Helpdesk executive to handle Tier 1 international queries via voice, supporting HR policies, data, payroll, and benefits. You will log cases accurately, adhere to data privacy and SLA standards, and aim for first-time resolution in a 24/7 work-from-office environment.

Ideal candidates have 1–6 years of international voice experience, strong communication and problem-solving skills, and familiarity with ServiceNow or Remedy, with US voice experience

Qualifications

• Graduate with 1–6 years of international voice experience; domestic voice not accepted.
• Strong communication, probing and problem-solving skills.
• HR helpdesk, ServiceNow/Remedy and US voice experience

Responsibilities

• Handle Tier 1 international HR helpdesk queries via voice, covering HR policies, employee data, payroll, benefits, T&A and L&D.
• Log cases accurately, follow data privacy and SLA standards, and ensure first-time resolution in a 24/7 WFO environment.

Skills

Communication

Probing

Problem solving

HR helpdesk

ServiceNow

Remedy

US voice

Education

Bachelor's degree

Tools

ServiceNow

Remedy

Job description

Handle Tier 1 international HR helpdesk queries via voice, covering HR policies, employee data, payroll, benefits, T&A and L&D. Log cases accurately, follow data privacy and SLA standards, and ensure first-time resolution in a 24/7 WFO environment.

Required Candidate profile

Graduate with 1–6 years of international voice experience; domestic voice not accepted. Strong communication, probing and problem-solving skills. HR helpdesk, ServiceNow/Remedy and US voice experience