HR Operations & Administration – Manager - Chennai - GO/JC/4521/2026

Golden Opportunities; Chennai District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Golden Opportunities in Chennai is seeking an HR Operations & Administration Manager to lead the HRSS and operations function from office premises. The role requires 8+ years in HR operations and admin, with deep expertise in employee lifecycle management, service delivery, and HRIS.

The candidate will own end-to-end processes from hire to separation, ensure SLA compliance, manage vendors, and push for self-service adoption while supporting global timing needs.

Qualifications

• Candidate should have 8+years in HR Ops and Admin.
• Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.
• Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.
• Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.
• Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.
• Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.
• Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.
• Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.
• Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.
• Manage third-party vendors supporting HR operations against contracted service levels.
• Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.
• Flexible in working global timings

Responsibilities

• Candidate should have 8+years in HR Ops and Admin.
• Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.
• Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.
• Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.
• Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.
• Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.
• Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.
• Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.
• Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.
• Manage third-party vendors supporting HR operations against contracted service levels.
• Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.
• Flexible in working global timings

Skills

HR Operations

HR Shared Services

Employee Lifecycle Management

HR Service Delivery

HRIS

HR Service Desk / Case Management

Education

Any Degree

Job description

Job Title: HR Operations & Administration – Manager

Job Location: Chennai

Work Model: Work from Office

Candidate Expectations

Candidate should have 10+years in HR Ops and Admin.

Candidate Industry

(BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Candidate Location

Anywhere in India

Education and Certification

Qualification: Any Degree

Detailed Job Description

• Candidate should have 8+years in HR Ops and Admin.
• Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.
• Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.
• Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.
• Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.
• Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.
• Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.
• Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.
• Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.
• Manage third-party vendors supporting HR operations against contracted service levels.
• Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.
• Flexible in working global timings

Key Skills

• HR Operations
• HR Shared Services (HRSS)
• Employee Lifecycle Management
• HR Service Delivery
• HRIS
• HR Service Desk / Case Management