HR Executive/ HR Tech/ HRMS Support

Hrstop; Sector 10; On-site; INR 300,000 - 540,000; Full time

Job summary

HRStop in Uttar Pradesh is seeking a proactive HR operations specialist to onboard clients, resolve queries, and drive adoption of HRStop modules. You will coordinate payroll mapping, process documentation, and training sessions for client HR teams and their employees.

The role emphasizes strong English/Hindi communication, multitasking, and a team-oriented attitude to ensure seamless deployments and ongoing support for a growing client base.

Qualifications

• 0-2 years of experience in recruitment or HR operations.
• Experience with any ATS or HRMS tools is an added advantage.
• Strong communication skills in English and Hindi.
• Excellent coordination and multitasking abilities.
• Positive, proactive, and team-oriented attitude.

Responsibilities

• End-to-End Client Onboarding: Successfully transition new clients onto HRStop by setting up their employee data, leave policies, and system configurations for a seamless start.
• Query Resolution & Product Support: Act as the primary point of contact to resolve daily client queries on "how to use" HRStop via support calls, emails, and chat.
• Driving Platform Adoption: Proactively monitor client usage and handhold users to ensure they are actively adopting all available HRStop modules.
• Client Training & Webinars: Conduct regular product training sessions, live webinars, and interactive workshops for client HR teams and their employees.
• Product Change Communication: Own the communication of all new feature releases, system updates, and UI changes, ensuring clients understand and adapt to platform enhancements.
• Grievance & Escalation Handling: Efficiently manage client complaints and coordinate closely with the product team to resolve complex technical issues.
• HR Process & Payroll Assistance: Utilize foundational HR and payroll knowledge to help clients map their internal compliance, payroll structures, and HR workflows directly into HRStop.
• Product Documentation: Create and update user-friendly client resources, including FAQs, user manuals, and feature guides.

Skills

Good communication

Bilingual English-Hindi

Coordination

Team player

Tools

ATS HRMS tools

Job description

• End-to-End Client Onboarding: Successfully transition new clients onto HRStop by setting up their employee data, leave policies, and system configurations for a seamless start.


• Query Resolution & Product Support: Act as the primary point of contact to resolve daily client queries on "how to use" HRStop via support calls, emails, and chat.


• Driving Platform Adoption: Proactively monitor client usage and handhold users to ensure they are actively adopting all available HRStop modules.


• Client Training & Webinars: Conduct regular product training sessions, live webinars, and interactive workshops for client HR teams and their employees.


• Product Change Communication: Own the communication of all new feature releases, system updates, and UI changes, ensuring clients understand and adapt to platform enhancements.


• Grievance & Escalation Handling: Efficiently manage client complaints and coordinate closely with the product team to resolve complex technical issues.


• HR Process & Payroll Assistance: Utilize foundational HR and payroll knowledge to help clients map their internal compliance, payroll structures, and HR workflows directly into HRStop.


• Product Documentation: Create and update user-friendly client resources, including FAQs, user manuals, and feature guides.

Skills

Good communication

Nice to have

ATS HRMS AI Tools

Requirements

• 0-2 years of experience in recruitment or HR operations


• Experience with any ATS or HRMS tools is an added advantage


• Strong communication skills in English and Hindi


• Excellent coordination and multitasking abilities


• Positive, proactive, and team-oriented attitude