HR Support/Tech/ Customer Support

Hrstop; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Hrstop is seeking a team player for an HR operations role. The successful candidate will manage client onboarding, support, and product training, ensuring effective use of HRStop software.

The ideal applicant should have 0-2 years of experience in HR, strong communication skills in English and Hindi, and knowledge of ATS or HRMS tools. A positive attitude and teamwork are essential for this startup environment.

Qualifications

• 0–2 years of experience in recruitment or HR operations.
• Experience with any ATS or HRMS tools is an added advantage.
• Strong communication skills in English and Hindi.

Responsibilities

• End-to-End Client Onboarding.
• Resolve daily client queries on how to use HRStop.
• Monitor client usage for platform adoption.
• Conduct product training sessions and webinars.
• Communicate new feature releases and updates.
• Manage client complaints and technical issues.
• Assist clients with HR processes and payroll.
• Create user-friendly client resources.

Skills

Recruitment

Communication

Google Workspace

ATS

AI Tools

HRMS

Tools

ATS or HRMS tools

Job description

At Great Developers Infotech Pvt. Ltd. (HRStop.com), we’re a passionate team of innovators building smart, scalable SaaS products that simplify HR operations.

Job Type: Work from Office

We are looking to hire a team player who understands software development and wants to be a part of a successful startup.

Job Responsibilities

• End-to-End Client Onboarding: Successfully transition new clients onto HRStop by setting up their employee data, leave policies, and system configurations for a seamless start.
• Query Resolution & Product Support: Act as the primary point of contact to resolve daily client queries on how to use HRStop via support calls, emails, and chat.
• Driving Platform Adoption: Proactively monitor client usage and handhold users to ensure they are actively adopting all available HRStop modules.
• Client Training & Webinars: Conduct regular product training sessions, live webinars, and interactive workshops for client HR teams and their employees.
• Product Change Communication: Own the communication of all new feature releases, system updates, and UI changes, ensuring clients understand and adapt to platform enhancements.
• Grievance & Escalation Handling: Efficiently manage client complaints and coordinate closely with the product team to resolve complex technical issues.
• HR Process & Payroll Assistance: Utilize foundational HR and payroll knowledge to help clients map their internal compliance, payroll structures, and HR workflows directly into HRStop.
• Product Documentation: Create and update user-friendly client resources, including FAQs, user manuals, and feature guides.

Desired Candidate Profile

• 0–2 years of experience in recruitment or HR operations
• Experience with any ATS or HRMS tools is an added advantage
• Strong communication skills in English and Hindi
• Excellent coordination and multitasking abilities
• Positive, proactive, and team-oriented attitude

Skills

• Recruitment
• Communication
• Google Workspace
• ATS
• AI Tools
• HRMS