Key Responsibilities
Collaborate with HR seniors and functional heads to develop policies, programs, and solutions.
Ensure a high level of employee engagement and retention by taking initiatives to improve work relationships, build morale, and increase productivity.
Collaborate with stakeholders during the annual HR cycle to include the implementation of performance management, career development, rewards and recognition, merit and bonus awards, benefits enrollment, payroll, etc.
Ensure timely actions on policy interpretation and application.
Implement talent acquisition initiatives in collaboration with the TA team for the sales vertical.
Implement training programs to ensure training objectives are met.
Resolve complex employee relations issues and address grievances.
Develop an efficient, results-oriented team capable of achieving targets and goals.
Roles & Responsibilities:
- Implementation of the communication framework
- Provide input for policy implementation
- Design and implement employee engagement initiatives
- Help deploy the career planning objectives of the unit
- Ensure deployment of suitable motivational and team-building initiatives
- Implement specific initiatives based on ESAT / CSAT
- Ensure TNI adherence in the unit
- Handle grievances and conduct counseling/discipline
- Manage exits and share exit analysis trends with managers/HOPS/PH/FH
- Maintain knowledge of all policies to serve as a point of contact for HR issues within the unit
- Partner with Corporate HR on initiatives
- Implement immigration-related policies
- Support onsite personnel in communication and career planning
- Deploy mentoring programs
- Implement performance management processes
- Oversee recruitment, training, and performance reviews of the team