Contact Centre - Human Resource Business Partner

Fibe; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Fibe in Pune district seeks an HRBP to lead employee engagement, drive HR automation, and oversee end-to-end lifecycle management across the organization.

The role emphasizes streamlining HR policies, providing strategic guidance to managers on people initiatives, and delivering a scalable framework for attracting, retaining, building and transforming talent within the region.

Responsibilities

• Spearhead employee engagement, HR automation and End to end employee life cycle management.
• Analyze HR processes and streamline systems, focused on improve processes, promote reliability, increase simplicity, and enable scalable growth.
• Steer initiatives in mentor and coach the Business Partners pertain to the HR related policies & procedures.
• Implement HR strategy to meet short, medium & long term business challenges.
• Support business goals with HR Framework around attract, retain, build, engage & transform.
• Deliver strategic guidance to Managers on people initiatives: goal setting, career discussions, employee movement, performance management.
• Ensure smooth onboarding, induction programs, buddy programs, reference networks, one-to-one engagement, succession planning.
• Enhance new joiner connect with teams through continuous engagements.
• Scrutinize annual business plans & support Head-HR for org structure development.
• Direct execution of Continuous Feedback Mechanism and redefine KRAs to transform PMS.
• Emerge as trusted advisor, coaching & consulting to address employee relations issues.
• Develop comprehensive performance management & compensation framework; manage appraisal across levels.
• Execute action plans of Employee Survey for Leaders & Individual Managers with business heads.
• Lead employee engagement initiatives (town-halls), drive continuous improvement at Circle, employee counseling and connect.

Job description

Core Responsibilities: HRBP

• Spearhead employee engagement, HR automation and End to end employee life cycle management
• Analyze HR processes and streamline systems, focused on improve processes, promote reliability, increase simplicity, and enable scalable growth
• Steer initiatives in mentor and coach the Business Partners pertain to the HR related policies & procedures
• Implement HR strategy (as per organizational vision and mission) to meet short, medium & long term business challenges
• Support business goals with HR Framework around the key elements of attract, retain, build, engage & transform
• Deliver strategic guidance to the Managers related to people initiatives such as a) Goal set, career discussions, employee movement, performance management and, b) Management of difficult situations, marginal performers, span of control and so on
• Ensure smooth on-board of new talent, structure induction programs, buddy programs, reference networks, people engagement on a one-to-one level, succession plan, etc
• Work towards enhance the new joiner connect with the teams through continuous engagements
• Scrutinize the annual business plans & support the Head-HR for development of organizational structures
• Direct the execution of Continuous Feedback Mechanism & redefinition of the KRAs to transform the PMS process
• Emerge as a trusted advisor, coach and consultant by proactively address and monitor employee relations issue
• Develop comprehensive performance management & compensation framework; manage appraisal process across the levels linked to reward and recognition management and career growth across the region
• Execute action plans of Employee Survey for Leaders & Individual Managers in collaboration with Business & Functional Heads
• Lead employee engagement initiatives (conduct town-halls), facilitate continuous improvement at Circle, conduct employee counsel and establish the employee connect
• Implement and drive the HR automation initiative