Housekeeping Manager

Accor; NTR; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor is seeking an experienced Housekeeping Manager to lead and develop the housekeeping team across guestrooms, public areas, and back‑of‑house spaces. You will oversee inspections, deep cleaning programs, staffing, training, and guest service to uphold Accor's high cleanliness and safety standards.

The role requires strong leadership, budget awareness, and the ability to implement QA processes while maintaining excellent guest satisfaction and cost control in a fast‑paced hospitality

Qualifications

• Leadership required to manage and develop housekeeping teams.
• Service-focused attitude with commitment to guest satisfaction.
• Excellent verbal and written English communication; strong interpersonal skills.
• Budget management and cost control experience in housekeeping.
• Analytical thinker able to identify and solve problems quickly.
• Proven ability in employee relations and conflict resolution.
• Experience developing QA standards, inspection protocols and metrics.
• Strong staff management, recruitment, performance management and training.
• Experience managing housekeeping operations, including deep cleaning and inventory management.
• Knowledge of health, safety and sanitation regulations and accident prevention.
• Experience with workforce scheduling and task assignment for smooth operations.
• Vendor management and procurement of housekeeping supplies/equipment.
• Awareness of sustainability practices and green cleaning in hospitality.

Responsibilities

• Lead, supervise, and manage the housekeeping team with clear communication and coaching to drive efficiency and staff development.
• Conduct daily inspections of guestrooms and public areas to maintain high cleanliness standards.
• Oversee deep cleaning programs and coordinate task assignments to ensure smooth workflow.
• Manage staff recruitment, onboarding, performance reviews, and disciplinary actions with transparent communication.
• Assign daily tasks, handle special requests, and manage Lost and Found for guest satisfaction.
• Control inventory and procurement, ensuring resources and cost control.
• Respond to guest questions and requests promptly, guiding and assisting as needed.
• Ensure compliance with health, safety, sanitation, and QA standards for a safe environment.
• Analyze operations data to identify improvements and implement changes.
• Collaborate with departments to coordinate services and resolve issues.

Skills

Leadership experience

Customer focus

Communication skills

Budget management

Analytical thinking

Employee relations

Quality assurance

Staff management

Housekeeping operations

Health and safety

Scheduling

Procurement

Sustainability

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
• Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
• Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
• Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
• Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
• Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
• Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
• Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
• Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
• Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner

Qualifications

• Proven leadership experience with demonstrated ability to manage, motivate, and develop housekeeping teams effectively
• Service-focused personality with genuine commitment to guest satisfaction and exceptional customer care
• Excellent interpersonal, organizational, and communication skills (verbal and written English)
• Strong work ethic, reliability, and resilience in high-pressure situations
• Budget management and cost control experience with demonstrated ability to manage departmental expenses
• Strong analytical and problem-solving abilities with a decisive, transparent approach to decision-making
• Proven conflict resolution and employee relations skills with ability to address concerns professionally and empathetically
• Experience developing and implementing quality assurance standards, inspection protocols, and performance metrics
• Hospitality-oriented background with experience in hotel or facility management environments
• Proven experience in staff recruitment, performance management, training, and development
• Experience managing housekeeping operations, including deep cleaning programs, quality assurance, and inventory management
• Knowledge of health, safety, sanitation regulations, accident prevention programs, and Lost and Found system management
• Demonstrated experience with workforce scheduling, task assignment, and operational workflow coordination
• Experience managing vendor relationships and procurement of housekeeping supplies and equipment
• Familiarity with sustainability practices and green cleaning initiatives in hospitality settings