Housekeeping Team Leader

Soho House & Co; Maharashtra; On-site; INR 420,000 - 900,000; Full time

Benefits offered by this job

Discount on food and rooms

Cowshed product discounts

Training programs (Cookhouse & House T

Continuous training and development

Local pension plan and health scheme

Membership

Job summary

Soho House & Co is seeking a hands-on Housekeeping Leader in our Maharashtra operation to oversee daily housekeeping activities and drive guest satisfaction. You will lead a motivated team, ensure clean, safe, well-maintained spaces, and work within budget guidelines while maintaining Soho House standards.

The role requires hospitality experience, strong people skills and a proactive approach to team development and operations. A commitment to quality and guest privacy is essential.

Qualifications

• Experience in hospitality operations and guest service.
• Ability to lead and motivate a housekeeping team.
• Strong problem-solving and communication skills.
• Comfort with administrative tasks and systems.

Responsibilities

• Manage daily activities of the Housekeeping Department to ensure thorough cleaning of offices, bedrooms, seating areas, washrooms, restaurants, suites, and public spaces.
• Supervise and coordinate team activities for smooth operations.
• Conduct regular walkthroughs of the hotel to maintain high standards of appearance.
• Lead, develop, motivate and empower employees to deliver best practices.
• Manage annual budget, capital expenditure, staffing and adherence to Soho House guidelines.
• Identify opportunities for product and service improvements to generate new business.
• Plan, organize and direct team to achieve guest satisfaction.
• Establish and maintain accurate inventory records.
• Ensure equipment is maintained and meets health and safety requirements.
• Report, order and replace damaged items or insufficient inventory.
• Conduct daily room and public area inspections and tracking.
• Recruit, schedule and train all new housekeeping team members.
• Demonstrate expert knowledge of housekeeping and internal departments.

Skills

Hospitality experience

People management

Team leadership

Problem-solving

Positive attitude

Organizational skills

Punctual and reliable

Job description

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following:

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

• Ø Manage the daily activities of the Housekeeping Department to include appropriate cleaning of all offices, bedrooms, seating areas, washrooms, restaurants, suites, and all public spaces.
• Ø Supervise and coordinate the activities of the team to ensure smooth and efficient operation of the Housekeeping Department.
• Ø Conduct periodic walk-through of the hotel. Tour public areas and grounds to ensure the appearance of such areas reflect highly on the hotel, brand, and company.
• Ø Lead, develop, motivate and empower employees to deliver operational best practices.
• Ø Accountable for managing the annual budget, capital expenditure projects, staffing and adhering to Soho House guidelines.
• Ø Consistently come up with product and service improvements as well as ways to generate new business.
• Ø Plan, organize and direct the team members to ensure the highest degree of guest satisfaction.
• Ø Establish and maintain accurate inventory records.
• Ø Assure that equipment is properly maintained and meets health and safety requirements.
• Ø Report, order and replace damaged items or inventory that is not sufficient.
• Ø Conduct, capture and track daily room and public area inspections.
• Ø Recruit, schedule and train all new housekeeping team members.
• Ø Expert in Housekeeping and excellent knowledge of all departments internally.
• Ø Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property.
• Ø Respond swiftly and effectively in any hotel emergency of safety situations.
• Ø Ensure proper handling of guests. Protect their privacy and confidentiality.
• Ø To ensure the Company culture is visible in all aspects of the business.
• Ø Ensure that company reporting systems are adhered to.
• Ø Comply with all Company policies, standards and local laws.