Hotel Operations Manager

Riya Group; Mumbai, Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Riya Group is seeking a Hotel Operations Executive in Mumbai to manage communications with travel agents and hotel suppliers. You will verify confirmations, reconfirm bookings, and coordinate with suppliers to resolve issues promptly.

The role requires handling amendments, cancellations, payments, and voucher queries while maintaining professional escalations via calls and emails. 24/7 rotational shifts are part of the schedule.

Qualifications

• Excellent verbal and written communication skills.
• Strong coordination, active listening, and problem-solving abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Flexibility to work in 247 rotational shifts.

Responsibilities

• Handle incoming and outgoing calls from travel agents and hotel suppliers.
• Manage HCN verification and booking reconfirmations.
• Reconcile bookings with suppliers and coordinate for timely resolution.
• Handle booking amendments, cancellations, payment issues, technical problems, and voucher-related queries.
• Manage escalations via calls and emails with professionalism and empathy.
• Follow up on pending and unresolved bookings and inquiries.

Skills

Verbal & written communication

Coordination & problem-solving

Multi-tasking

Shift flexibility

Job description

Job Opening: Hotel Operations Executive

Shift

247 Rotational Shifts

Job Responsibilities

• Handle incoming and outgoing calls from travel agents and hotel suppliers.
• Manage HCN (Hotel Confirmation Number) verification and booking reconfirmations.
• Reconcile bookings with suppliers and coordinate for timely resolution.
• Handle booking amendments, cancellations, payment issues, technical problems, and voucher-related queries.
• Manage escalations via calls and emails with professionalism and empathy.
• Follow up on pending and unresolved bookings and inquiries.

Required Skills

• Excellent verbal and written communication skills.
• Strong coordination, active listening, and problem-solving abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Flexibility to work in 247 rotational shifts.