Hotel Operations Manager

alt.f coworking; Dadri; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

alt.f coworking in Dadri, Uttar Pradesh, seeks a senior Center Operations Head to drive overall success and excellent operations of a large coworking centre. You will lead a dedicated operations team to deliver exceptional member experience and seamless service across touchpoints.

Responsibilities include manpower management, budgeting, vendor management, facilities planning, health and safety, and continuous improvement of SOPs in collaboration with the cluster manager and centre team.

Qualifications

• Experience leading operations of a large centre, preferably in hospitality or coworking.
• Proven ability to manage teams, training programs and service delivery.
• Strong focus on SOP adherence, process improvements and guest satisfaction.

Responsibilities

• Lead the operations team to ensure exceptional customer service and seamless member experience across touchpoints.
• Develop training programs and empower staff to deliver outstanding service.
• Oversee manpower planning, budgeting, expenses monitoring and vendor management.
• Implement facilities management plans and ensure health, safety, cleanliness and space utilisation.
• Collaborate with Cluster Manager and centre team to maintain SOPs and drive continuous improvement.

Skills

Leadership

Customer Service

Budgeting

Vendor Management

Facilities Management

Training & Development

Health & Safety

Job description

The incumbent will be responsible for driving the overall success and excellent operations of a Center. This senior role requires a strategic and results-oriented individual with extensive experience in managing complex operations of a large site, from hospitality, coworking or similar industry .

• To lead the operations team of a large centre, ensuring exceptional customer service and a seamless member experience across all touchpoints.
• Able to cultivate a dynamic environment at centre with the team for knowledge-sharing and is able to develop training programs for high-performing staff and empower them to deliver exceptional service.
• Foster relationships in the space with clients and other key stakeholders.
• Oversee all aspects of the centre's operations, including, excellent manpower management, budgeting, expenses monitoring, consumables forecast and ordering and vendor management.
• Oversee the adherence and improvement of company SOP’s in collaboration with Cluster manager, centre Manager and team.
• Lead the development and implementation of a comprehensive facilities management plan to ensure the centre operates efficiently and provides a comfortable, professional work environment for a high volume of members.
• Oversee a team responsible for maintaining the centre's infrastructure, including common areas, team rooms, meeting rooms, and amenities.
• Maintain strict Health, Safety, Security, Cleanliness, Hygiene protocols with 0% deviations.
• Manage maintenance requests, repairs, and space renovations to optimise space utilisation and functionality.
• Ensuring member complaints/feedback are responded within defined TAT by team by providing exceptional customer service.
• Undertaking other administrative tasks.
• Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements.