Center Manager

Krsnaa Diagnostics Ltd.; Indore District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Krsnaa Diagnostics Ltd. is seeking an experienced Centre Manager to oversee daily operations, drive business growth, and ensure exceptional customer service at our centre in India. You will manage performance, develop teams, ensure compliance, and strive to achieve profitability while upholding operational excellence.

The role requires strong leadership, financial acumen, and a customer-focused mindset to maintain high service standards and drive continuous improvements across all functions.

Qualifications

• Experience managing a centre or similar operations.
• Strong leadership and people-management skills.
• Proven track record in achieving KPIs and profitability.

Responsibilities

• Manage overall centre operations and business performance.
• Lead, train, and motivate the team to achieve organizational goals.
• Ensure high levels of customer satisfaction and service quality.
• Monitor KPIs, prepare reports, and drive continuous process improvements.
• Ensure compliance with company policies and statutory requirements.
• Manage budgets, control costs, and improve profitability.
• Coordinate with internal departments and stakeholders for smooth operations.

Skills

Operations Management

Team Leadership

Customer Service

Business Development

Performance Management

Compliance

Budget Management

Reporting

Problem Solving

Job description

Role & responsibilities

We are looking for an experienced Centre Manager to oversee day-to-day operations, drive business growth, and ensure exceptional customer service. The ideal candidate will be responsible for managing centre performance, leading and developing teams, ensuring statutory compliance, achieving profitability targets, and maintaining operational excellence.

• Manage overall centre operations and business performance.
• Lead, train, and motivate the team to achieve organizational goals.
• Ensure high levels of customer satisfaction and service quality.
• Monitor KPIs, prepare reports, and drive continuous process improvements.
• Ensure compliance with company policies and statutory requirements.
• Manage budgets, control costs, and improve profitability.
• Coordinate with internal departments and stakeholders for smooth operations.

Preferred candidate profile

Key Skills:

Operations Management | Team Leadership | Customer Service | Business Development | Performance Management | Compliance | Budget Management | Reporting | Problem Solving