99703 Cluster Manager

Cephas Consultancy Services Private Limited; Bengaluru; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Cephas Consultancy Services Private Limited is seeking a dynamic Cluster Manager to oversee end-to-end operations, commercial performance, and client experience across multiple coworking centres in Bengaluru. The role demands strong operational expertise, revenue ownership, and people leadership in a high-growth space.

You will manage client relationships, drive renewals, and collaborate with Sales and Marketing to optimize occupancy and profitability.

Qualifications

• Experience in operations, hospitality, coworking, or facility management.
• Strong CRM and reporting skills.
• Proven leadership and team management.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee day-to-day operations across centres ensuring seamless functioning.
• Drive a hospitality-first client experience across touchpoints.
• Achieve occupancy, revenue, and profitability targets across centres.
• Lead CRM usage with lead lifecycle tracking and revenue forecasting.
• Manage manpower/vendor agencies and conduct monthly review meetings.
• Collaborate with Sales, Marketing, Finance, HR, IT for smooth operations.
• Share MIS reports on occupancy, revenue, and pipeline health.

Skills

Operations leadership

Stakeholder mgmt

CRM tools

Multi-centre ops

Revenue ownership

Job description

About this position

Positions:1 Full Time

Experience
6 - 15 Years

Compensation Details
upto LPA + Incentive

About Us:

We are a leading provider of sustainable, custom-built office solutions, offering

flexible coworking, built-to-suit, and managed office spaces. We are committed to enriching

the workspace experience through innovative designs and exceptional services.

Role Overview

We are looking for a dynamic and business-driven Cluster Manager to oversee end-to-end

operations, commercial performance, and client experience across multiple centres. The ideal

candidate should bring strong operational expertise, revenue ownership, team leadership, and

stakeholder management capabilities within coworking, hospitality, commercial real estate, or

Key Responsibilities

• Oversee day-to-day operations across assigned centres ensuring seamless functioning.
• Drive a hospitality-first experience across all client touchpoints.
• Maintain high standards of infrastructure, housekeeping, hygiene, and safety.
• Resolve client escalations proactively with ownership and quick turnaround.
• Ensure adherence to SOPs, operational audits, and compliance standards.

Commercial Ownership (Occupancy & Revenue)

• Own occupancy, revenue, and profitability performance across assigned centres.
• Collaborate closely with Sales and Business Development teams for closures and pipeline reviews.
• Drive client renewals, upselling, and cross-selling opportunities.
• Monitor occupancy %, revenue per seat, centre profitability, and utilization metrics.
• Support pricing strategy, inventory planning, and revenue optimization initiatives.

Client Experience & Community Management

• Build and maintain strong relationships with enterprise clients and key stakeholders.
• Drive client retention and renewal strategies across centres.
• Improve customer satisfaction, feedback scores, and overall experience.
• Lead community engagement activities, networking events, and client initiatives.
• Conduct regular meetings with landowners and ensure strong relationship management.
• Manage manpower/vendor agencies and conduct monthly review meetings.

CRM Ownership & Revenue Execution

• Ensure effective CRM usage across centres with complete lead lifecycle tracking.
• Monitor lead capture, pipeline movement, conversions, onboarding, and renewals.
• Drive improvements in lead-to-visit, visit-to-closure, and renewal conversion ratios.
• Work closely with Sales & Marketing teams on lead quality, campaign effectiveness, and revenue tracking.
• Generate dashboards and insights related to occupancy trends, client behavior, and revenue forecasting.
• Ensure CRM discipline, hygiene, and adoption across teams.

Team Leadership & Capability Building

• Lead and mentor Centre Managers and operations teams across locations.
• Conduct regular performance reviews, 1:1s, and goal tracking discussions.
• Build a high-performance and customer-centric culture.
• Train teams on CRM usage, client handling, service excellence, and operational best practices.
• Ensure alignment with organizational values and business objectives.

Cross-Functional Coordination & Reporting

• Collaborate with Sales, Marketing, Finance, HR, IT, and Projects teams for smooth business operations.
• Drive closure of operational and commercial gaps through cross-functional coordination.
• Share regular MIS reports on occupancy, revenue, pipeline health, and operational performance.
• Ensure timely execution of business initiatives and leadership priorities.

Preferred Candidate Profile

• 6–12 years of experience in operations, hospitality, coworking, commercial real estate, or facility management.
• Strong exposure to multi-centre operations and revenue ownership.
• Proven experience in client relationship management and team handling.
• Good understanding of CRM tools, reporting, and business metrics.
• Strong communication, stakeholder management, and leadership skills.
• Ability to manage multiple centres and drive operational excellence.

Preferred Industry Background

• Facility Management