Operations Manager

Bajaj Finserv Limited; Arkalgud, Belur, Magadi; On-site; INR 300,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited is seeking a detail-oriented operations associate to support day-to-day center functions at our Karnataka location. You will help manage workflows, coordinate teams, monitor attendance, respond to customer queries, and maintain records to ensure smooth operations.

Working closely with multiple departments, you will contribute to MIS reporting, KPI tracking, and process improvements while upholding company policies and quality standards.

Responsibilities

• Assist in managing day-to-day center operations and ensuring smooth workflow.
• Coordinate with employees and team members to support daily activities and operational requirements.
• Assist in monitoring attendance, schedules, task allocation, and team coordination.
• Support customer interactions by handling queries, providing information, and directing concerns to the appropriate team.
• Assist in maintaining customer, employee, operational, and administrative records.
• Support the preparation of daily, weekly, and monthly reports and MIS.
• Assist in monitoring center performance and tracking assigned targets and KPIs.
• Coordinate with different departments to ensure timely completion of operational activities.
• Support recruitment, onboarding, training, and employee coordination activities when required.
• Assist with inventory, equipment, facilities, and other center requirements.
• Help identify operational issues and coordinate with the concerned team for timely resolution.
• Follow company policies, SOPs, quality standards, and operational guidelines.
• Support customer engagement and retention activities to maintain a positive customer experience.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Take responsibility for assigned tasks and ensure timely completion with accuracy and professionalism.

Skills

Communication

Team coordination

Data entry

Problem solving

Job description

• Assist in managing day-to-day center operations and ensuring smooth workflow.
• Coordinate with employees and team members to support daily activities and operational requirements.
• Assist in monitoring attendance, schedules, task allocation, and team coordination.
• Support customer interactions by handling queries, providing information, and directing concerns to the appropriate team.
• Assist in maintaining customer, employee, operational, and administrative records.
• Support the preparation of daily, weekly, and monthly reports and MIS.
• Assist in monitoring center performance and tracking assigned targets and KPIs.
• Coordinate with different departments to ensure timely completion of operational activities.
• Support recruitment, onboarding, training, and employee coordination activities when required.
• Assist with inventory, equipment, facilities, and other center requirements.
• Help identify operational issues and coordinate with the concerned team for timely resolution.
• Follow company policies, SOPs, quality standards, and operational guidelines.
• Support customer engagement and retention activities to maintain a positive customer experience.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Take responsibility for assigned tasks and ensure timely completion with accuracy and professionalism.