Hospitality Trainer

Iskcon Banglore; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Iskcon Banglore is seeking an experienced hospitality trainer to elevate service standards. You will train and mentor staff on etiquette, guest handling, professional conduct, and front desk operations, ensuring consistency across all guest touchpoints.

The role focuses on developing training materials, evaluating performance, and closing gaps with practical sessions. Strong communication and leadership are essential, with Kannada, English, and Hindi proficiency a must for diverse guest

Qualifications

• Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.
• Proven expertise in training, coaching, and mentoring hospitality staff.
• Excellent proficiency in Kannada, English, and Hindi.
• Strong communication, interpersonal, leadership, and presentation skills.

Responsibilities

• Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
• Demonstrate expertise in front desk procedures, guest relations, and visitor management.
• Develop staff communication, interpersonal skills, presentation, and professional behaviour.
• Ensure consistent hospitality standards while handling guests, visitors, and special guests.
• Develop and implement practical training sessions, guidelines, and standard operating procedures.
• Evaluate staff performance, identify training gaps, and provide continuous feedback.
• Establish a culture of courteous, efficient, and professional hospitality.

Education

Hotel Management qualification

Tools

MS Excel

Email communication

Job description

Job description:

• Hospitality Training: Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
• Front Desk Operations: Demonstrate expertise in front desk procedures, guest relations, and visitor management.
• Team Grooming: Develop staff communication, interpersonal skills, presentation, and professional behaviour.
• Guest Experience: Ensure consistent hospitality standards while handling guests, visitors, and special guests.
• Training Materials: Develop and implement practical training sessions, guidelines, and standard operating procedures.
• Quality Monitoring: Evaluate staff performance, identify training gaps, and provide continuous feedback.
• Service Excellence: Establish a culture of courteous, efficient, and professional hospitality.

Required Experience and Skills

• Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.
• Proven expertise in training, coaching, and mentoring hospitality staff.
• Hotel Management qualification preferred.
• Excellent proficiency in Kannada, English, and Hindi.
• Basic working knowledge of MS Excel and email communication.
• Strong communication, interpersonal, leadership, and presentation skills.
• Ability to identify service gaps and improve team performance through effective training.