Guest Experience Manager

ISKCON Bangalore; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ISKCON Bangalore is seeking a Guest Experience Manager (GEM) to oversee the complete guest journey in hospitality settings. This role requires at least 5 years in hospitality, with strong front desk expertise and a proven track record in training and coaching staff.

The GEM will lead staff development, ensure high service standards, and drive guest satisfaction through effective training programs and quality monitoring.

Qualifications

• Minimum 5 years of relevant experience in hospitality, particularly front desk operations.
• Proven expertise in training, coaching, and mentoring hospitality staff.
• Excellent proficiency in Kannada, English, and Hindi.
• Basic working knowledge of MS Excel and email communication.

Responsibilities

• Hospitality Training: Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
• Front Desk Operations: Demonstrate expertise in front desk procedures, guest relations, and visitor management.
• Team Grooming: Develop staff communication, interpersonal skills, presentation, and professional behaviour.
• Guest Experience: Ensure consistent hospitality standards while handling guests, visitors, and special guests.
• Training Materials: Develop and implement practical training sessions, guidelines, and standard operating procedures.
• Quality Monitoring: Evaluate staff performance, identify training gaps, and provide continuous feedback.
• Service Excellence: Establish a culture of courteous, efficient, and professional hospitality.

Skills

multilingual communication

front desk operations

leadership

training and coaching

guest relations

Tools

MS Excel

Job description

A Guest Experience Manager (GEM) oversees the entire customer journey in hospitality settings—

Key Responsibilities

• Hospitality Training: Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
• Front Desk Operations: Demonstrate expertise in front desk procedures, guest relations, and visitor management.
• Team Grooming: Develop staff communication, interpersonal skills, presentation, and professional behaviour.
• Guest Experience: Ensure consistent hospitality standards while handling guests, visitors, and special guests.
• Training Materials: Develop and implement practical training sessions, guidelines, and standard operating procedures.
• Quality Monitoring: Evaluate staff performance, identify training gaps, and provide continuous feedback.
• Service Excellence: Establish a culture of courteous, efficient, and professional hospitality.

Required Experience and Skills

• Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.
• Proven expertise in training, coaching, and mentoring hospitality staff.
• Excellent proficiency in Kannada, English, and Hindi.
• Basic working knowledge of MS Excel and email communication.
• Strong communication, interpersonal, leadership, and presentation skills.
• Ability to identify service gaps and improve team performance through effective training.