Hospitality Executive

People XM; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

People XM is seeking a Hospitality Executive to assist guests, manage service requests, and coordinate daily hospitality operations to ensure a positive guest experience.

We welcome freshers to experienced candidates with a focus on professional communication, teamwork, and service quality. The role involves collaboration with front-office, housekeeping, and F&B teams to deliver seamless hospitality experiences.

Qualifications

• Degree or diploma in Hotel Management, Hospitality Management, Travel and Tourism, or a related field.
• Any graduate with relevant customer-service skills may also be considered.

Responsibilities

• Welcome guests and provide professional customer service.
• Handle guest inquiries, requests, and complaints.
• Assist with reservations, check-ins, check-outs, and bookings, where applicable.
• Coordinate with housekeeping, food and beverage, and front-office teams.
• Maintain guest records and service documentation.
• Ensure cleanliness, comfort, and service quality standards are followed.
• Support event planning and hospitality arrangements.
• Resolve guest concerns promptly and escape complex issues.
• Assist with billing, payments, and reservation records when required.
• Collect guest feedback and support service improvements.

Skills

Excellent communication

Customer service

Interpersonal skills

Problem solving

Time management

Attention to detail

MS Office

Hotel software

Education

Hotel Management degree/diploma

Graduate with customer-service skills

Tools

Hotel management software

Job description

Job Title: Hospitality Executive

Department: Hospitality / Guest Relations / Hotel Operations

Experience: Freshers – 2 Years

Employment Type: Full-Time

Job Summary

We are looking for a friendly, professional, and customer-focused Hospitality Executive to assist guests, manage service requests, coordinate daily hospitality operations, and ensure a positive guest experience.

Key Responsibilities

• Welcome guests and provide professional customer service.
• Handle guest inquiries, requests, and complaints.
• Assist with reservations, check-ins, check-outs, and bookings, where applicable.
• Coordinate with housekeeping, food and beverage, and front-office teams.
• Maintain guest records and service documentation.
• Ensure cleanliness, comfort, and service quality standards are followed.
• Support event planning and hospitality arrangements.
• Resolve guest concerns promptly and escape complex issues.
• Assist with billing, payments, and reservation records when required.
• Collect guest feedback and support service improvements.

Skills Required

• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Professional attitude and a pleasant personality.
• Problem-solving and complaint-handling skills.
• Good coordination and time-management abilities.
• Attention to detail and organizational skills.
• Basic computer knowledge and MS Office proficiency.
• Knowledge of hotel management software is an advantage.

Educational Qualification

• Degree or diploma in Hotel Management, Hospitality Management, Travel and Tourism, or a related field.
• Any graduate with relevant customer-service skills may also be considered.