Assistant Manager/ Deputy Manager - Destination & Hotel Operations Specialist

Tripjack; Delhi; On-site; INR 900,000 - 1,800,000; Full time

Job summary

TripJack seeks an Assistant Manager / Deputy Manager - Destination & Hotel Operations Specialist in New Delhi to lead end-to-end destination operations with focus on Maldives and Mauritius. You will manage itineraries, guest requirements and on-ground arrangements, coordinating with hotels and suppliers to ensure seamless experiences.

The role requires deep knowledge of Maldives and Mauritius hotel operations, strong supplier relationships, and excellent negotiation skills to secure competitive

Qualifications

• Operations expertise in Maldives and Mauritius.
• Strong hotelier and supplier relationships.
• Ability to source and negotiate hotel rates.
• Knowledge of international hotel markets.
• Customer-focused with ownership mindset.

Responsibilities

• Destination Expertise: Strong operational knowledge of Maldives and Mauritius and destination-specific procedures.
• Hotel & Supplier Relations: Develop and maintain strong professional relationships with hoteliers, resort teams, DMCs, and other suppliers to ensure smooth operations and excellent service.
• Competitive Pricing & Negotiation: Ability to source and negotiate competitive hotel rates and value-added benefits, ensuring pricing matches or beats market expectations while maintaining healthy margins.
• Worldwide Hotel Expertise: Good knowledge of international hotel businesses and properties across major global destinations, with the ability to recommend suitable hotels based on client requirements, budget, and preferences.
• Operations Management: Handle end-to-end hotel operations, including reservations, confirmations, amendments, cancellations, upgrades, special requests, rooming lists, and guest requirements.
• Partner Coordination: Coordinate effectively with internal teams, hotels, and suppliers to ensure seamless guest experiences and timely resolution of operational issues.
• Problem Solving: Proactively handle operational challenges and provide quick, practical solutions while maintaining strong relationships with both clients and suppliers.

Skills

Maldives ops

Mauritius ops

Hotel relations

Rate negotiation

Global markets

Communication

Coordination

Attention to detail

Work under pressure

Job description

Assistant Manager/ Deputy Manager - Destination & Hotel Operations Specialist

5-10

Full-Time

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We're proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Assistant Manager / Deputy Manager - Destination & Hotel Operations Specialist

Location : New Delhi, Connaught Place

Experience : 5-10 years

Education : Any Graduate

Job Summary:

We are looking for an experienced Destination Operations professional with strong expertise in Maldives and Mauritius , along with a good understanding of other international holiday destinations. The role will be responsible for managing end-to-end destination operations , ensuring seamless execution of itineraries, bookings, guest requirements, and on-ground arrangements.

Job Responsibilities:

• Destination Expertise: Strong operational knowledge of Maldives and Mauritius and destination-specific procedures.
• Hotel & Supplier Relations: Develop and maintain strong professional relationships with hoteliers, resort teams, DMCs, and other suppliers to ensure smooth operations and excellent service.
• Competitive Pricing & Negotiation: Ability to source and negotiate competitive hotel rates and value-added benefits, ensuring pricing matches or beats market expectations while maintaining healthy margins.
• Worldwide Hotel Expertise: Good knowledge of international hotel businesses and properties across major global destinations, with the ability to recommend suitable hotels based on client requirements, budget, and preferences.
• Operations Management: Handle end-to-end hotel operations, including reservations, confirmations, amendments, cancellations, upgrades, special requests, rooming lists, and guest requirements.
• Partner Coordination: Coordinate effectively with internal teams, hotels, and suppliers to ensure seamless guest experiences and timely resolution of operational issues.
• Problem Solving: Proactively handle operational challenges and provide quick, practical solutions while maintaining strong relationships with both clients and suppliers.

Required Skills & Qualifications:

• Strong expertise in Maldives & Mauritius hotel/resort operations
• Excellent hotelier and supplier relationships
• Strong negotiation and rate-comparison skills
• Good understanding of global hotel markets
• Excellent communication and coordination skills
• Strong attention to detail and follow-up
• Ability to work under pressure and meet deadlines
• Customer-focused approach with a strong sense of ownership
• Good knowledge of hotel contracts, inclusions, promotions, upgrades, and value-added benefits