Hiring Service engineer / Sr. Service Engineer - Anachem /LabTech_ Mohali location

Mettler-Toledo International, Inc; Sahibzada Ajit Singh Nagar; On-site; INR 420,000 - 620,000; Full time

Job summary

Mettler-Toledo International, Inc specializes in precision instruments for laboratory, process analytics, and industrial applications. The role focuses on planning and delivering service visits, ensuring high-quality installation, and improving customer satisfaction across Anachem and LabTech instruments.

The position requires a Diploma or BE in Electronics/Instrumentation with 3–5 years of relevant field experience, and strong English communication skills.

Qualifications

• Diploma or BE in Electronics / Instrumentation with 3-5 yrs experience.
• Sound knowledge on executing installation and operational qualifications of instruments as per quality documentation systems and good documentation practices.
• Experience with Anachem & Analytical Instruments would be an added advantage.
• Language proficiency: English — good verbal and written communication skills.

Responsibilities

• Plan and execute service calls on weekly/monthly basis with quality service.
• Improve customer experience through technical solutions and proactive planning.
• Demonstrate strong technical knowledge of Anachem & LabTech scales/products.
• Generate leads for services and products based on customer needs.
• Build customer relationships and deliver KPIs for service and revenue.

Skills

Electronics

Instrumentation

Education

Diploma or BE in Electronics/Instrumentation

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Planning and execution of all type of Service Calls on Weekly / Monthly basis without any escalation. Ensuring Top quality service to both internal and external customers for Anachem & LabTech Instrument.
• Improve Customer Experience through technical solutions, communication skills, proactive planning.
• Demonstrate good technical knowledge of Anachem & LabTech scales / products.
• Generate leads for services and products based on customer needs.
• Take ownership and deliver on the Key performance indicators for business and operations.
• Responsible to build customer relationships.
• Lead Anachem & Lab Service performance levels by demonstrating organization values through on-field services and through communication skills. Deliver on Good documentation practices as per organization plan. Expected Key Deliverable: Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service Kpi's.
• Products Handling - Anachem, Analytical and Precision balances.
• Allocated Target - As defined by organization.
• Industrial Segment Cater to -Pharma, Chemical, Life sciences, Research labs.

What You Need to Succeed

• Diploma or B.E in Electronics / Instrumentation with min. 3-5yrs. Experience in similar field.
• Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.
• Experience on Anachem & Analytical Instruments would be a added advantage.
• Language proficiency: English - Good Verbal and written communication skills are a must. Other local / regional language proficiency would be an advantage.

Our Offer to You

• "One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams.
• An open, fair and inclusive environment.
• Multitude of learning and growth opportunities.
• Medical insurance for you & your family, with access to Telemedicine application.
• A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible Links

• 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html