Hiring Service Engineer - Labtec/ Anachem _ Noida location

Mettler-Toledo International, Inc; Delhi; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Medical insurance

Telemedicine access

Job summary

Mettler Toledo is seeking a Field Service Engineer to plan and execute service calls for LabTech instruments, ensure top-quality service, and generate leads for services and products. The role focuses on improving customer experience through proactive planning and strong technical knowledge.

Qualifications include a Diploma or BE in Electronics/Instrumentation with 3-5 years’ experience, familiarity with PM delivery in pharma, and strong English communication.

Qualifications

• Diploma or BE in Electronics / Instrumentation with min. 3-5yrs. Experience in similar field.
• Sound knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.
• Conversant with PM delivery protocols in Pharma accounts.
• Experience on Compliance Software connectivity of Analytical Instruments would be an added advantage.
• Language proficiency: English - Good Verbal and written communication skills are a must.

Responsibilities

• Plan and execute all types of service calls on a weekly/monthly basis without escalation.
• Improve customer experience through technical solutions and proactive planning.
• Demonstrate good technical knowledge of LabTech scales/products.
• Generate leads for services and products based on customer needs.
• Take ownership and deliver on KPIs for business and operations.
• Build customer relationships.
• Lead LAB Service performance levels by demonstrating organizational values.
• Deliver on good documentation practices as per organization plan.

Skills

Electronics

Instrumentation

LabTech instruments

Education

Diploma or BE in Electronics/Instrumentation

Tools

Compliance Software Connectivity

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Planning and execution of all type of Service Calls on Weekly / Monthly basis without any escalation. Ensuring Top quality service to both internal and external customers for LabTech Instrument with high productivity.
• 2. Improve Customer Experience thru technical solutions, communication skills, pro-active planning
• 3. Demonstrate good technical knowldege of LabTech scales / products
• 4. Generate leads for services and products based on customer needs
• 5. Take ownership and deliver on the Key peformance indicators for business and operations
• 6. Responsible to build customer relationship
• 7. Lead LAB Service performance levels by demonstrating organisation values through on-field services and through communication skills
• 8. Deliver on Good documentation practices as per organisation plan.

What You Need to Succeed

• Qualifications and Experience: Diploma or B.E in Electronics / Instrumentation with min. 3-5yrs. Experience in similar field
• Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices. Conversant with PM delivery protocols in Pharma accounts.
• Experience on Compliance Software connectivity of Analytical Instruments would be a added advantage. Language proficiency: English - Good Verbal and written communication skills are a must. Other local / regional language proficiency would be an advantage
• Overall and Specific Experience: Micro, Analytical and Precision balances service support (Installation/PM and Break-fix).Exposure on Compliance software connectivity, installation and validation.
• Experience on Basic Anachem Products like pH/Conduc, basic titrators.

Our Offer to You

• One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application

A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html