Hiring Service engineer / Sr. Service Engineer - Anachem /LabTech_ Mohali location

Mettler Toledo AG; Mohali; On-site; INR 500,000 - 750,000; Full time

Job summary

Mettler Toledo AG is seeking a Field Service professional in Mohali, India to manage planning and execution of service calls for Anachem & LabTech instruments. The role focuses on high-quality service for internal and external customers, along with proactive problem solving and relationship building.

The candidate will demonstrate deep technical knowledge of Anachem & LabTech scales, generate service leads, and own key performance indicators for business and operations, ensuring timely PMs,

Responsibilities

• Planning and execution of weekly/monthly service calls with no escalations
• Enhance customer experience through technical solutions and proactive planning
• Demonstrate strong technical knowledge of Anachem & LabTech scales/products
• Generate leads for services and products based on customer needs
• Own and deliver KPIs for business and operations
• Build and maintain strong customer relationships
• Lead service performance by upholding company values and achieving timeliness, installation, and revenue targets

Job description

• 1. Planning and execution of all type of Service Calls on Weekly / Monthly basis without any escalation. Ensuring Top quality service to both internal and external customers for Anachem & LabTech Instrument.
• 2. Improve Customer Experience through technical solutions, communication skills, proactive planning
• 3. Demonstrate good technical knowledge of Anachem & LabTech scales / products
• 4. Generate leads for services and products based on customer needs
• 5. Take ownership and deliver on the Key performance indicators for business and operations
• 6. Responsible to build customer relationships
• 7. Lead Anachem & Lab Service performance levels by demonstrating organization values through on-field services and through communication skills. Deliver on Good documentation practices as per organization plan.Expected Key Deliverable: Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service Kpi's Products Handling - Anachem, Analytical and Precision balances Allocated Target - As defined by organization Industrial Segment Cater to -Pharma, Chemical, Life sciences, Research labs