Hiring Service engineer / Sr. Service Engineer - Anachem /LabTech_ Mohali location

Mettler Toledo Llc; Mohali; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Medical insurance for you & family

Telemedicine access

Global brand reputation

Job summary

Mettler Toledo Llc in Mohali, India, seeks a skilled Electronics/Instrumentation professional to plan and execute service calls for Anachem & LabTech instruments. You will ensure top quality installations and qualification activities while building lasting client relationships.

The role requires 3–5 years of relevant experience, strong documentation practices, and proficiency in English. The position offers opportunities for cross-functional collaboration with global teams and career growth in a

Qualifications

• Diploma or BE in Electronics/Instrumentation with 3-5 years of experience.
• Experience in installation and operational qualifications of instruments per quality documentation systems.
• Experience with Anachem & Analytical Instruments is an advantage.
• English language proficiency required; local language knowledge is a plus.

Responsibilities

• Plan and execute weekly/monthly service calls with high quality for Anachem & LabTech instruments.
• Improve customer experience through technical solutions and proactive planning.
• Demonstrate knowledge of Anachem & LabTech scales/products.
• Generate leads for services and products based on customer needs.
• Own KPIs and deliver on business and operations goals.
• Build strong customer relationships and lead Anachem & Lab Service performance.

Skills

Installation

Operational qualifications

English communication

Education

Diploma/BE in Electronics or Instrumentation

Job description

Our Opening and Your Responsibilities

• 1. Planning and execution of all type of Service Calls on Weekly / Monthly basis without any escalation. Ensuring Top quality service to both internal and external customers for Anachem & LabTech Instrument.
• 2. Improve Customer Experience through technical solutions, communication skills, proactive planning
• 3. Demonstrate good technical knowledge of Anachem & LabTech scales / products
• 4. Generate leads for services and products based on customer needs
• 5. Take ownership and deliver on the Key performance indicators for business and operations
• 6. Responsible to build customer relationships
• 7. Lead Anachem & Lab Service performance levels by demonstrating organization values through on-field services and through communication skills. Deliver on Good documentation practices as per organization plan.
• Expected Key Deliverable: Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service Kpi's
• Products Handling - Anachem, Analytical and Precision balances
• Allocated Target - As defined by organization
• Industrial Segment Cater to -Pharma, Chemical, Life sciences, Research labs

What You Need to Succeed

• Diploma or B.E in Electronics / Instrumentation with min. 3-5yrs. Experience in similar field
• Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.
• Experience on Anachem & Analytical Instruments would be a added advantage.
• Language proficiency: English - Good Verbal and written communication skills are a must. Other local / regional language proficiency would be an advantage

Our Offer to You

• One Team' that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.