Hiring Service Engineer _ Bangalore location

Mettler-Toledo International, Inc; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

METTLER TOLEDO is seeking a Service Engineer to plan and execute service calls for Anachem instruments (Titrator and pH meter) across Bengaluru.

You will install, qualify instruments, support customers, and generate service leads while maintaining documentation and KPI targets. Diploma or BE in Electronics/Instrumentation with 3–5 years' experience is required; English communication strong; local language an advantage.

Qualifications

• Diploma or BE in Electronics/Instrumentation with 3–5 years of relevant experience.
• Experience installing and qualifying analytical instruments per quality docs.
• Good English verbal and written communication; local language proficiency is an advantage.

Responsibilities

• Plan and execute all service calls on a weekly/monthly basis with no escalations, delivering top-quality service.
• Improve customer experience through technical solutions and proactive planning.
• Demonstrate sound technical knowledge of Anachem products like Titrator, pH meter, DO, Density, melting point, spectrophotometer.
• Generate leads for services and products based on customer needs.
• Build customer relationships and lead LAB Service performance.
• Deliver good documentation as per organization plan.
• Achieve KPIs: timely PM/response time/installation/service revenue/customer satisfaction.

Skills

Instrument installation

Documentation literacy

Education

Diploma or BE in Electronics / Instrumentation

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Planning and execution of all type of Service Calls on Weekly / Monthly basis without any escalation. Ensuring Top quality service to both internal and external customers for Anachem Instrument (Titrator & PH meter.
• Improve Customer Experience thru technical solutions, communication skills, pro-active planning
• Demonstrate good technical knowledge of Anachem products like Titrator , PH meter , DO ,Density , Meting point ,Spectro photo meter etc
• Generate leads for services and products based on customer needs
• Take ownership and deliver on the Key peformance indicators for business and operations
• Responsible to build customer relationship
• Lead LAB Service performance levels by demonstrating organization values through on-field services and through communication skills
• Deliver on Good documentation practices as per organization plan.
• Expected Key Deliverable: Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service Kpi's

Assigned Territory-

• Products Handling - Titrator & PH meters
• Allocated Target - As defined by organization
• Industrial Segment Cater to - Pharma, Chemical, Life sciences, Research labs

What You Need to Succeed

Diploma or B.E in Electronics / Instrumentation with min. 3-5yrs. Experience in similar field

Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.

Experience on Analytical Instruments would be a added advantage.Language proficiency: English - Good Verbal and written communication skills are a must. Other local / regional language proficiency would be an advantage

Our Offer to You

• One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application

A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html