Hiring Senior Customer Analyst For leading US Telecom Firm !

JobShop; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Job summary

JobShop in Bangalore is hiring Senior Customer Analyst for US Voice Process. You will handle international customer queries by voice, assist with billing and service requests, and ensure high service standards during the US shift.

The role offers an up to 5 LPA CTC with attractive incentives and a two-way cab facility. Freshers and experienced candidates may apply; immediate joiners preferred.

Qualifications

• Excellent communication skills mandatory.

Responsibilities

• Handle customer queries through voice support for international customers.
• Assist customers with account-related concerns, billing, payments, and service requests.
• Resolve customer issues efficiently while maintaining high service standards.
• Provide accurate information about products, services, policies, and offers.
• Handle complaints and escalations professionally.
• Understand customer requirements and provide suitable solutions.
• Maintain accurate customer records and follow process guidelines.
• Meet defined quality, productivity, SLA, and customer satisfaction targets.
• Identify opportunities for upselling and cross-selling where applicable.

Skills

Excellent communication skills

Job description

Greetings from JobShop

India's Largest BPO Recruitment Company

HIRING Senior Customer Analyst | US Voice Process

Process: International Customer Support US Voice

Shift: US Shift

Work Location: Bangalore

CTC: Up to 5 LPA + Attractive Incentives

Benefits: Two-Way Cab Facility

Eligibility

• Freshers & Experienced Candidates Can Apply
• Excellent Communication Skills Mandatory
• Immediate Joiners Preferred

Roles & Responsibilities

• Handle customer queries through voice support for international customers.
• Assist customers with account-related concerns, billing, payments, and service requests.
• Resolve customer issues efficiently while maintaining high service standards.
• Provide accurate information about products, services, policies, and offers.
• Handle complaints and escalations professionally.
• Understand customer requirements and provide suitable solutions.
• Maintain accurate customer records and follow process guidelines.
• Meet defined quality, productivity, SLA, and customer satisfaction targets.
• Identify opportunities for upselling and cross-selling where applicable.

Why Join?

Huge opportunity to earn incentives

Two-Way Cab Facility

US Shift

Immediate Joining

Career Growth Opportunities