Hiring Senior Customer Analyst For leading UK Telecom Firm !

Rivera Manpower Services; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Incentives

UK Shift

Job summary

Rivera Manpower Services in Bangalore is seeking a Senior Customer Analyst for UK shift support in a telecom process. Freshers and experienced candidates may apply, with mandatory excellent communication skills and immediate joining for the right fit.

The role involves handling queries on telecom services, plans, and accounts, billing assistance, and resolving issues while maintaining high service standards. Incentives and two-way cab facility are offered.

Qualifications

• Freshers and experienced candidates may apply.
• Excellent communication skills mandatory.
• UK shift experience is preferred.
• Immediate joiners only.

Responsibilities

• Handle customer queries related to telecom services, plans and accounts.
• Assist customers with billing, payments, service and account-related concerns.
• Resolve customer issues efficiently while maintaining excellent service standards.
• Provide accurate information about telecom products, plans and offers.
• Handle complaints and escalations professionally.
• Identify customer needs and provide suitable solutions.
• Maintain accurate customer records and follow process guidelines.
• Meet defined quality, productivity, SLA and customer satisfaction targets.
• Identify opportunities for upselling/cross-selling relevant telecom products and services.

Skills

Excellent communication skills

Job description

HIRING SENIOR CUSTOMER ANALYST

UK Shift | Telecom Process

We are hiring Senior Customer Analysts for a leading Telecom process!

• Freshers & Experienced Candidates Can Apply
• Excellent Communication Skills Mandatory
• UK Shift
• Immediate Joiners Only

• Work location Bangalore
• CTC: Up to 5 LPA
• Attractive incentices
• Two-Way Cab Facility

Roles & Responsibilities

• Handle customer queries related to telecom services, plans and accounts
• Assist customers with billing, payments, service and account-related concerns
• Resolve customer issues efficiently while maintaining excellent service standards
• Provide accurate information about telecom products, plans and offers
• Handle complaints and escalations professionally
• Identify customer needs and provide suitable solutions
• Maintain accurate customer records and follow process guidelines
• Meet defined quality, productivity, SLA and customer satisfaction targets
• Identify opportunities for upselling/cross-selling relevant telecom products and services

Why Join?

• Huge opportunity to earn incentives
• Two-way cab
• UK Shift
• Immediate joining