Hiring Grad Freshers & Experience For Non voice Process/6days working!

The Job Factory; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary + performance/incen

Paid training & certification

Cab facility (as per policy)

Medical insurance & PF/ESI

Career growth & internal promotions

Professional MNC work environment

Job summary

The Job Factory in Bengaluru is hiring International Voice / NON VOICE Process Executives to handle inbound and outbound calls for global clients. You will deliver high-quality customer service while adhering to process guidelines and compliance.

Ideal candidates are graduates with excellent English, willing to work in rotational/night shifts, and comfortable using CRM systems. Join a professional MNC work environment with growth opportunities.

Qualifications

• Graduate or Undergraduate degree.
• Excellent spoken English communication skills.
• Willingness to work in rotational and night shifts.
• Customer-focused mindset.
• Basic computer knowledge.
• Experience in international BPO is an added advantage.

Responsibilities

• Handle inbound and outbound international customer calls.
• Understand queries and provide accurate solutions.
• Document call details and update CRM.
• Maintain call quality and compliance with scripts.
• Meet daily targets and performance metrics.
• Escalate complex issues when required.

Skills

Excellent spoken English

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice / NON VOICE Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage