Hiring Freshers | CTC UPTO 3.8 LPA | Mohali

TP; Mohali; On-site; INR 240,000 - 420,000; Full time

Job summary

TP in Mohali, India, seeks customer-focused Customer Service Representatives to support Email and Chat channels for a renowned technology company. You will handle feedback, requests, queries, and complaints, delivering timely, professional resolutions while upholding quality standards.

The ideal candidate has strong English communication, problem-solving abilities, and a customer-first mindset. Willingness to work in a 24/7 rotational environment and to perform across multiple channels is

Qualifications

• Excellent verbal, written, and listening skills in English.
• Experience in international BPO environments is preferred.
• Proficient with MS Office tools.

Responsibilities

• Handle customer queries, requests, and complaints via Email and Chat.
• Provide accurate information and resolve concerns within service levels.
• Ensure high-quality service while meeting productivity targets.
• Investigate issues and propose effective solutions.

Skills

English proficiency

Analytical skills

BPO experience

Email/Chat support

Tools

MS Excel

MS Word

PowerPoint

Job description

Position Summary

• We are seeking customer-focused and enthusiastic Customer Service Representatives to provide exceptional support through Email and Chat channels.
• The role involves handling customer feedback, requests, queries, and complaints while ensuring timely, professional, and satisfactory resolutions. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach.

Key Skills & Qualifications :

• Excellent verbal, written, and listening skills in English
• Strong comprehension and analytical skills
• International BPO experience in Voice/Email/Chat process preferred (Email process preferred)
• Proficiency in MS Excel, MS Word, and PowerPoint
• Ability to assist customers via Email and Chat support channels.
• Ability to multitask and handle multiple customer interactions efficiently
• Willingness to work in a 24/7 rotational environment

Key Responsibilities

• Handle customer queries, requests, and complaints for a renowned technology company through Email and Chat support.
• Provide accurate information and resolve customer concerns within defined service levels.
• Deliver high-quality customer service while ensuring productivity and performance targets are achieved.
• Manage customer transactions with a high degree of accuracy and efficiency.
• Investigate customer issues, identify root causes, and provide effective solutions.
• Handle challenging customer situations professionally while maintaining composure and empathy.