Customer Support Executive - Email

TP; Mohali; On-site; INR 300,000 - 540,000; Full time

Job summary

Teleperformance in Mohali is seeking a skilled customer service professional with 1 to 6 years of experience. The role focuses on handling inquiries, resolving issues, and delivering superior service in a fast-paced environment.

You will collaborate with teams, use digital communication tools, and contribute to community initiatives. Strong communication, problem-solving, and a desire to learn and grow in a dynamic setting are essential.

Qualifications

• Minimum 1 year of experience in customer service or sales.
• Excellent communication and interpersonal skills are required.
• Ability to work in a dynamic and rapidly changing environment.
• Strong problem-solving and analytical skills are necessary.
• Proficiency in email and other digital communication tools is expected.
• A strong desire to learn and grow in a new role is essential.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Utilize advanced support technologies and processes for outstanding results.
• Foster enduring relationships within teams and communities.
• Contribute positively to local communities through company initiatives.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Analytical skills

Email proficiency

Tools

Helpdesk software

Job description

Looking to onboard a skilled professional with 1 to 6 years of experience to join our team in Mohali. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Utilize advanced support technologies and processes for outstanding results.
• Foster enduring relationships within teams and communities.
• Contribute positively to local communities through company initiatives.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in customer service or sales.
• Excellent communication and interpersonal skills are required.
• Ability to work in a dynamic and rapidly changing environment.
• Strong problem-solving and analytical skills are necessary.
• Proficiency in email and other digital communication tools is expected.
• A strong desire to learn and grow in a new role is essential.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of employee development and community engagement, fostering lasting relationships within our teams and communities.