Hiring For Tech Support

Sutherland; Hyderabad; On-site; INR 400,000 - 500,000; Full time

Job summary

Sutherland in Chennai is hiring for a NOC Tier 1 Associate, offering Technical Support within a Network Operations Center. Provide Level 1 support via phone, email and ticketing systems, monitor network alerts and respond within SLA timelines.

Troubleshoot LAN/WAN, DNS, TCP/IP issues, and coordinate maintenance requests. The role requires 13 years of experience and working knowledge of Windows/Linux, with a focus on customer communication, incident updates and escalation to higher tiers when

Qualifications

• Experience in Technical Support, Help Desk, or Network Operations.
• Knowledge of TCP/IP, DNS, LAN/WAN, Windows/Linux.
• Strong troubleshooting and communication skills.
• Willingness to work in 24x7 rotational shifts.

Responsibilities

• Provide Level 1 technical support via phone, email, and ticketing systems.
• Monitor network alerts and respond within SLA timelines.
• Troubleshoot LAN/WAN, internet connectivity, hardware, and software issues.
• Process maintenance requests and coordinate dispatches.
• Update customers on open incidents and ensure timely resolution.
• Escalate complex issues to Tier 2/Tier 3 support teams.
• Maintain accurate documentation and ticket updates.
• Collaborate with internal teams to ensure service excellence.

Skills

NOC

Technical Support

Help Desk

TCP/IP

DNS

LAN/WAN

Windows

Linux/Unix

Troubleshooting

Ticketing Tools

Network Monitoring

Customer Support

Incident Management

SLA Management

Education

Any Graduate

Diploma holders with relevant experience may also be considered

Tools

Ticketing Tools

Network Monitoring

Job description

Naukri Job Posting

Job Title

NOC Tier 1 Associate | Technical Support | Network Operations Center

Job Summary (Naukri - 450 Characters)

We are hiring NOC Tier 1 Associates with experience in Technical Support, Help Desk, or Network Operations. The ideal candidate should have knowledge of TCP/IP, DNS, LAN/WAN, Windows/Linux, and ticketing tools. Candidates must possess strong troubleshooting and communication skills and be willing to work in 24x7 rotational shifts.

Experience

13 Years

Location

Chennai

Employment Type

Full-Time

Shift

24x7 Rotational Shift (Including Nights, Weekends & Holidays)

Roles & Responsibilities

• Provide Level 1 technical support via phone, email, and ticketing systems.
• Monitor network alerts and respond within SLA timelines.
• Troubleshoot LAN/WAN, internet connectivity, hardware, and software issues.
• Process maintenance requests and coordinate dispatches.
• Update customers on open incidents and ensure timely resolution.
• Escalate complex issues to Tier 2/Tier 3 support teams.
• Maintain accurate documentation and ticket updates.
• Collaborate with internal teams to ensure service excellence.

Required Skills

• Network Operations Center (NOC)
• Technical Support
• Help Desk
• TCP/IP
• DNS
• LAN/WAN
• Windows
• Linux / Unix
• Troubleshooting
• Ticketing Tools
• Network Monitoring
• Customer Support
• Incident Management
• SLA Management

Preferred Skills

• CCNA
• CCENT
• CompTIA Network+
• CompTIA A+
• Networking Fundamentals

Education

Any Graduate

Diploma holders with relevant experience may also be considered.